Mobile Work Order Management for SAP Systems
Key Features of SAP Work Manager 6.2
Current release of SAP Work Manager offers a great range of functionality:
- Access to asset location, repair history, work order details and materials needed in real time
- View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
- Create Notifications, Tasks, Items and Activities
- View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
- View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
- Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
- Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
- View equipment, functional locations, characteristics, measuring points, measurement readings.
- View equipment and functional location unrelated to orders and notifications
- Create/update equipment and functional location master data
- Install/dismantle equipment
- Enhancements to Meter Management component (periodic meter readings and disconnections/reconnections)
- Enhancements to geographical information system features (offline map support, feature layers, and additional geometrics like poly-lines and polygons )
- Report Time & Attendance (CATS)
- Integration with ESRI GIS
- Integration with SAP 3D Visual Enterprise
- Support on SMP 3.0 Platform
Work Manager 6.2 components
Please note that all of listed components below are optional.
1) Meter Management Component
When Meter Management Component add-on component is implemented
It adds the following functionality to the core Work Manager application:-
- Install meters (technical and full installations)
- Remove Meters (technical and full removal)
- Replace meters (full replacement)
- Meter repair
- Non-periodic meter readings
- Disconnection / Reconnection orders
- Periodic meter readings (MRU)
2) Customer Service Component
When Customer Service Component add-on component is implemented
it adds the following functionality to the core Work Manager application:-
Basic customer information, including contact and address information
- Details of technicians’ service engagements with the customer
- Details of business partners for the customer
- Provides technicians access to contract and warranty information for the customer
- Related work order information
- Install base information on core components consisting of infrastructure information relevant to the work order
- Mapping functionality for both customer address and partner address
3) Crew Management Component
When Crew Management Component add-on component is implemented
it adds the following functionality to the core Work Manager application:-
It allows supervisors and team leaders to manage their crew
- Add, remove, and select crew technicians
- Add, remove, and select vehicles
- Track vehicle usage through vehicle odometer readings
- Report, review, and approve time for crew
SAP Work Manager 6.2 release notes
2093621 - Software Release Note - SAP Work Manager 6.2
2084941 - Release Restrictions Note - SAP Work Manager 6.2
1936034 - SAP Work Manager ABAP AddOn Installation Master Note
Deployment options:-
- Work Manager base without LAM
- Work Manager base with LAM
- Work Manager base with Crew Management
- Work Manager with Meter Management
- Work Manager with Customer Service
SAP Work Manager Software Pre Requisites
1) Work Manager 6.2 Base Version (Without LAM)
Install the following ABAP Add-ons in ERP System:
- SMFND 610_700 with Support Package 04
- SMERP 610_700 with Support Package 04
BC set to activate:
/SMERP/SAP_WORK_MANAGER_62_REF: SAP Work Manager 6.2.0 BC Set - Reference
2) Work Manager 6.2 with LAM & Inspection Rounds (SAP ERP 6.0 System with EHP5 or above)
Install the following ABAP Add-ons in ERP System:
- SMFND 610_700 with Support Package 04
- SMERP 610_700 with Support Package 04
BC set to activate:
/SMERP/SAP_WORKMGR_62_EHP5_REF : SAP Work Manager 6.2.0 for EHP5 with LAM BC Set - Reference
3) Base SAP Work Manager 6.2 with Meter Management Component 1.5 ( SAP ERP 6.0 Component IS-UT 600 Support Package 15 (or higher) with Enhancement Package 0 (or higher) )
Install the following ABAP Add-ons in ERP System:
- SMFND 610_700 with Support Package 04
- SMERP 610_700 with Support Package 04
- SMISU 610_700 with Support Package 04
BC set to activate:
/SMISU/SAP_METER_MGMNT_20_REF : SAP Meter Management 2.0 BC Set - Reference
4) Base SAP Work Manager 6.2 with ERP Customer Service Component 2.1 (Customer Service Component 2.1)
SMFND 610_700 with Support Package 04
SMERP 610_700 with Support Package 04
BC set to activate:
/SMERP/SAP_CUST_SERVICE_21_REF : SAP Customer Service 2.1 BC Set - Reference
NOTE: Linear Asset Management (LAM) is not supported by SAP Customer Service 2.0 application.
5) Base SAP Work Manager 6.2 with Crew Management
Install the base SAP Work Manager 6.2 Add-On as mentioned above and there is no special BC Set required for Crew Management component. Please go through the documentation "SAP Work Manager Add-on component installation version 6.2" for additional details and configuration panel changes required for Crew Management Component.
SAP ABAP Add-On download link
service.sap.com/SWDC
Installation and Upgrades - > Browse our Download catalog -> SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1
POST Installation switch activation
Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM - (SFW5)
Work Manager 6.2 Documentation
For the latest version of the installation guide and documentation, see the SAP Service Marketplace at http://service.sap.com/instguides -> SAP Mobile -> SAP Work Manager-> SAP Work Manager 6.2.
Additional SAP notes for Work Manager 6.2:-
1962948 - Release Information Note - Mobile Add-On for ERP 6.10 Support Packages
1828657 - To get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.
2085946 - Additional Mobile configuration panel changes for SAP Work Manager 6.2 application
1982598 - GIS Integration Support for Mobile Add-On 6.10 for further integration details
Quick Start Guide: SAP Work Manager 6.X with SMP (Agentry)
