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Product and Topic Expert
Product and Topic Expert
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Mobile Work Order Management for SAP Systems

Key Features of SAP Work Manager 6.2


Current release of SAP Work Manager offers a great range of functionality:

  • Access to asset location, repair history, work order details and materials needed in real time
  • View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
  • Create Notifications, Tasks, Items and Activities
  • View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
  • View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
  • Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
  • Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
  • View equipment, functional locations, characteristics, measuring points, measurement readings.
  • View equipment and functional location unrelated to orders and notifications
  • Create/update equipment and functional location master data
  • Install/dismantle equipment
  • Enhancements to Meter Management component (periodic meter readings and disconnections/reconnections)
  • Enhancements to geographical information system features (offline map support, feature layers, and additional geometrics like poly-lines and polygons )
  • Report Time & Attendance (CATS)
  • Integration with ESRI GIS
  • Integration with SAP 3D Visual Enterprise
  • Support on SMP 3.0 Platform


Work Manager 6.2 components


Please note that all of listed components below are optional.


1Meter Management Component

When Meter Management Component add-on component is implemented

It adds the following functionality to the core Work Manager application:-

  • Install meters (technical and full installations)
  • Remove Meters (technical and full removal)
  • Replace meters (full replacement)
  • Meter repair
  • Non-periodic meter readings
  • Disconnection / Reconnection orders
  • Periodic meter readings (MRU)

2)  Customer Service Component

When Customer Service Component add-on component is implemented

it adds the following functionality to the core Work Manager application:-

Basic customer information, including contact and address information

  • Details of technicians’ service engagements with the customer
  • Details of business partners for the customer
  • Provides technicians access to contract and warranty information for the customer
  • Related work order information
  • Install base information on core components consisting of infrastructure information relevant to the work order
  • Mapping functionality for both customer address and partner address

3) Crew Management Component

When Crew Management Component  add-on component is implemented

it adds the following functionality to the core Work Manager application:-

It allows supervisors and team leaders to manage their crew

  • Add, remove, and select crew technicians
  • Add, remove, and select vehicles
  • Track vehicle usage through vehicle odometer readings
  • Report, review, and approve time for crew

SAP Work Manager 6.2 release notes

2093621 - Software Release Note - SAP Work Manager 6.2

2084941 -  Release Restrictions Note - SAP Work Manager 6.2 

1936034 - SAP Work Manager ABAP AddOn Installation Master Note


Deployment options:-

  • Work Manager base without LAM
  • Work Manager base with LAM
  • Work Manager base with Crew Management
  • Work Manager with Meter Management
  • Work Manager with Customer Service

SAP Work Manager Software Pre Requisites


1) Work Manager 6.2 Base Version (Without LAM)

Install the following ABAP Add-ons in ERP System:

  • SMFND 610_700 with Support Package 04
  • SMERP 610_700 with Support Package 04

BC set to activate:

/SMERP/SAP_WORK_MANAGER_62_REF: SAP Work Manager 6.2.0 BC Set - Reference


2) Work Manager 6.2 with LAM & Inspection Rounds (SAP ERP 6.0 System with EHP5 or above)

Install the following ABAP Add-ons in ERP System:

  • SMFND 610_700 with Support Package 04
  • SMERP 610_700 with Support Package 04

BC set to activate:

       /SMERP/SAP_WORKMGR_62_EHP5_REF : SAP Work Manager 6.2.0 for EHP5 with LAM BC Set - Reference


3) Base SAP Work Manager 6.2 with Meter Management Component 1.5  ( SAP ERP 6.0 Component IS-UT 600 Support Package 15 (or higher) with Enhancement Package 0 (or higher) )

Install the following ABAP Add-ons in ERP System:

  • SMFND 610_700 with Support Package 04
  • SMERP 610_700 with Support Package 04
  • SMISU 610_700 with Support Package 04

BC set to activate:

     /SMISU/SAP_METER_MGMNT_20_REF : SAP Meter Management 2.0 BC Set - Reference

4) Base SAP Work Manager 6.2 with ERP Customer Service Component 2.1 (Customer Service Component 2.1)

SMFND 610_700 with Support Package 04

SMERP 610_700 with Support Package 04

BC set to activate:

       /SMERP/SAP_CUST_SERVICE_21_REF : SAP Customer Service 2.1 BC Set - Reference

NOTE: Linear Asset Management (LAM) is not supported by SAP Customer Service 2.0 application.

5) Base SAP Work Manager 6.2 with Crew Management

Install the base SAP Work Manager 6.2 Add-On as mentioned above and there is no special BC Set required for Crew Management component. Please go through the documentation "SAP Work Manager Add-on component installation version 6.2" for additional details and configuration panel changes required for Crew Management Component.

SAP ABAP Add-On download link

service.sap.com/SWDC

Installation and Upgrades - > Browse our Download catalog -> SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1


POST Installation switch activation

Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM -  (SFW5)


Work Manager 6.2 Documentation

For the latest version of the installation guide and documentation, see the SAP Service Marketplace at http://service.sap.com/instguides -> SAP Mobile -> SAP Work Manager-> SAP Work Manager 6.2.

Additional SAP notes for Work Manager 6.2:-

1962948 -   Release Information Note - Mobile Add-On for ERP 6.10 Support Packages
1828657 -   To get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.

2085946 -   Additional Mobile configuration panel changes for SAP Work Manager 6.2 application

1982598 -   GIS Integration Support for Mobile Add-On 6.10 for further integration details

Quick Start Guide: SAP Work Manager 6.X with SMP (Agentry)

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