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Run Operations for SAP-centric system and solution landscapes are typically embedded in the organizational and procedural models and practices of Customer Center of Expertise (CCOE) and therein the Operations Control Center (OCC). The latter is responsible for the two main processes of Run Operations scenario Detect-to-Correct: Event Management and Continuous Improvement. See the appendix for further documentation of Operations Control Center topics.

In this article we want to promote best practices for SAP Integrated Business Planning (IBP) operations topics. The following list of Cloud Operations Knowledge Base Articles (KBAs) have been recently updated. The KBAs focus on operations challenges and activities for which the customer of an SAP as a Service software is responsible for - according to the simplified Cloud Responsibility Model (displaying only public cloud).

Simplified Cloud Responsibility Model: Roles and Responsibilities for Different Deployment Options

These activities are mapped to ITIL processes Event Management and Continual Improvement and hence are (or can be) part of the OCC and CCOE organizational model.

Knowledge Base Article: 3011150 - SAP IBP Operations Best Practice: Organizational Model

Application Monitoring and Alerting KBA

Application monitoring provides application specific insights in cloud services and systems, including background job monitoring, availability monitoring, performance monitoring, configuration and change monitoring, access and security monitoring, usage monitoring and metering as well as potentially further aspects. Moreover, an alerting can be used to establish a proper Event Management process to optimally avoid incidents and problems.

Knowledge Base Article: 3011130 - SAP IBP Operations Best Practice: Application Monitoring and Metering

Technical and Business Process Analytics and Improvement KBA

Technical Analytics and Improvement allows the analysis and visualization of technical data and exceptions. Business Process Analytics and Improvement allows the analysis and visualization of business documents/transactional throughput and backlog data as well as quality of master data.

Knowledge Base Articles:

3011166 - SAP IBP Operations Best Practice: Technical Analytics and Improvement

3011182 - SAP IBP Operations Best Practice: Business Process Analytics and Improvement

Data Management KBA

Data Management ensures consistency and integrity of data as well as data interoperability and data volume management.

Knowledge Base Article: 3011137 - SAP IBP Operations Best Practice: Data Management, Data Consistency Procedures/Contents

Event and Alert Management KBA

Event and Alert Management allows to handle events and alerts efficiently and efficiently, consuming data from the monitoring use cases and calculating alerts to be followed up with the help of predefined root cause analysis and alert follow up procedures/guides (including notification management and automatic event reaction).

Knowledge Base Article: 3011118 - SAP IBP Operations Best Practice: Event & Alert Management, Incident Management, and Probl...

Integration Monitoring KBA

Integration Monitoring provides near-real-time monitoring of interface calls and/or message flows, i.e. the handling of single message flows processed by SAP Cloud Platform Integration as well as peer-to-peer interface usage via REST service or SOAP service calls.

Knowledge Base Article: 3011172 - SAP IBP Operations Best Practice: Integration Monitoring

Integration with 3rd Party Tools and Systems KBA

Inbound and outbound integration from and to application management toolsets and systems ensures a best of breed approach for Operations.

Knowledge Base Article: 3011120 - SAP IBP Operations Best Practice: Integration with 3rd Party Tools and Systems

Job Management KBA

Job Management allows for the documenting, planning, scheduling, and execution of IT automation, aka background jobs in a defined and guided manner.

Knowledge Base Article: 3011157 - SAP IBP Operations Best Practice: Job Management + Mass-Processing Runtime Management

Health Monitoring KBA

System Health Monitoring allows Operations Control Centers to monitor managed systems and services as published by the service provider.

Knowledge Base Article: 3011181 - SAP IBP Operations Best Practice: System, DB and OS Monitoring


Appendix: Further Information

SAP Solution Manager

SAP Solution Manager 7.2 Public Demo System

SAP Solution Manager 7.2 Media Center

SAP Cloud ALM Public Demo System

SAP Cloud ALM Media Center