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About a year ago, SAP has introduced the Expert Chat to allow real-time conversation with an expert in case of technical questions. In order to get the best possible expert for your question, you can choose from a list of areas of expertise, among them also experts for the operating system IBM i and the database Db2 for i. You can start an expert chat easily from the ONE Support Launchpad at

If you don't see the icon Chat With an Expert on your launchpad, you may have to click on the Personalize button in the upper left corner and add the icon from the Miscellaneous section to your launchpad. Alternatively, you can go to and select Report an Incident. You will then see Expert Chat on the bottom left half of the screen.

After you click on the icon Chat With an Expert, you must select the area of expertise. To ask a question about SAP on IBM i or Db2 for i, you can select the Expert Area SAP Netweaver Databases & Operating Systems and then IBM DB2 for iSeries (AS/400). Alternatively you can select the tab Component and then start typing the SAP support component that is most likely associated with your question, e.g. BC-OP-AS4, BC-DB-DB4, BC-INS-AS4 or BW-SYS-DB-DB4.

After that, you need to select the SAP system that is related to your question from the list of systems that is linked with your SAP user profile. In the last step, you can provide your question, so that the expert is already prepared when he or she is picking up the chat:

At the end, you need to push the button Start Chat at the bottom of the screen. Based on availability, you may now have to wait a few seconds until an expert is available to chat with you try to answer your question. Please note that you will chat with a real person, not with a chat bot. If your question turns out to require a more in-depth analysis, the SAP support will turn the chat transcript into an SAP incident, so that no information from the chat is lost and the SAP support can continue to work on your problem through a regular SAP incident.

Don’t hesitate to give it a try next time you are having a question for SAP on IBM i or any other area of SAP.