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Product and Topic Expert
Product and Topic Expert

In November 2013, SAP launched SAP Multichannel Foundation for Utilities (MCF, which extended is reach to the Public Sector industry last year), and its central entry page Key Topic: SAP Multichannel Foundation for Utilities and Public Sector rapidly became one of the most popular utilities-industry pages on SCN.

In parallel, the new product got widely adopted by customers around the world - just have a look at the map to see in which regions utility companies of different sizes have bought MCF:

Note that each circle (filled in orange color) is representing a customer that has purchased a MCF license so far. While the largest implementation project I am aware of is ongoing in Australia, Japanese utilities are currently preparing for market liberalization, mobile scenarios (including its bundled native mobile app, see SAP Self-Service for Utilities (SAP SSU) 1.0 mobile app for Android and Apple is now available) are in the focus of several gas providers in India that implementing MCF right now.

We also observed a high customer adoption of MCF in North America: In this region, many utilities have been influencing SAP's product offering during the last years through ASUG and its dedicated influence councils. With interested utility companies, we have conducted interactive Design Thinking workshops and regular conference calls where they got direct exposure to the SAP development team.

Let's zoom in to Europe where utility companies from several countries have chosen MCF as well:

See a dedicated bilingual blog (English/German) for more details about both official European MCF reference customers: SAP Multichannel Foundation for Utilities: First reference customers / Erste Referenzkunden

Finally. do not miss the 11th International SAP Conference for Utilities taking place in The Hague (Netherlands) from 11 to 13 April 2016. At this major industry event, one of our reference customers GELSENWASSER AG will share details about how they are productively using SAP MCF to offer online customer services for 11 retail companies with to 5 divisions and their grid operator. Visit the official event website

and stay tuned for more updates under International SAP Conference for Utilities 2016: Blogs, Videos and More.