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The Warehouse Clerk as a Mobile Persona

Warehouse clerks focus on orchestrating the movements and storage of goods in a warehouse as well as on monitoring incoming and outgoing stock. Furthermore, they are responsible for taking stock of physical inventory by counting items in stock accurately. Clerks spend a significant amount of time moving around the warehouse, and they leverage mobile apps to fulfill their daily tasks and gain insights into what is going on in the warehouse.

To stay ahead, warehouse clerks can use mobile apps to reimagine their business processes. This ranges from accelerating warehouse operations, to scanning and leveraging native device capabilities such as a built-in camera, to instantly provisioning information through notifications informing about updates to the  new inventory-counting documents.

Warehouse Clerk

Introducing SAP Mobile Start

The recently launched SAP Mobile Start app is the new native entry point to the Intelligent Enterprise on mobile. The app is integrated with SAP S/4HANA and other solutions that are part of SAP’s strategy for the Intelligent Enterprise and leverages SAP Business Technology Platform. It provides the user with enhanced mobile access to the Intelligent Enterprise, its applications (native or Web), Web content, data, and news feeds to quickly address business issues.

Users can benefit from persona-tailored content, which can be easier to consume and optimized for mobile situations. SAP Mobile Start can be set up and configured to user needs by IT administrators. It allows users to stay up to date on mobile devices and act immediately on critical business situations. The app offers integration with business applications, enabling higher productivity, and is a key asset to help ensure business continuity directly from mobile devices.

Key capabilities of SAP Mobile Start include:

  • Single entry point to the Intelligent Enterprise through a native mobile app

  • Flexible integration with native mobile device capabilities such as widgets, notifications, spotlight search, and more

  • Support for persona-based content by leveraging the SAP Launchpad service

Improving the Mobile Experience for Warehouse Clerks

Experience Warehouse Clerk on SAP Mobile Start


The screenshot above provides a glimpse of how SAP Mobile Start improves experience & productivity of warehouse clerks by providing day’s highlights, central entry point to all warehouse apps & notifying users about critical situations.

Warehouse clerks need to receive real-time goods data – such as for incoming goods, outgoing goods, goods relocation, and physical inventory procedure – through scanning on a daily basis. A mobile solution must empower warehouse clerks to access goods information anywhere and anytime within the facility.

Enhancing the mobile experience for warehouse clerks, SAP Mobile Start provides a central entry point for apps used to manage day-to-day warehouse operations and transactions.

Local and push notifications are great for keeping warehouse clerks informed with timely and relevant content to run warehouse operations efficiently. Clerks can receive real-time notifications concerning upcoming tasks or critical delays and other relevant information that might affect warehouse processes. Addressing these situations results in improved productivity and lower costs for warehouse operations.

Widgets display relevant content at a glance, letting users quickly get to the app for more details. Warehouse clerks can customize the widgets to view the most important information. The screenshot below gives you an idea on how you can customize your own widgets.

SAP Mobile Start Widgets


Downloading the App 

You can download SAP Mobile Start free of charge from the Apple App Store and SAP Store site. Test out the features using the integrated offline demo!

We hope you will enjoy the experience, and we look forward to your comments.

Integration of SAP Task Center 

With Task Center integration in SAP Mobile Start the user will have access to all workflow tasks in one screen. Tasks can be processed with just one click and now the user no longer need to install numerous Inboxes from various applications. This will reduce the time spent by approvers and improve the approval time for critical items. By providing a dedicated screen to access the tasks and notifications, the user has one place to easily process all their “to-do”s.

My colleague Ivan Chaushev describes all details regarding SAP Task Center in his blog post.

Learn More 

We have included a configuration file below with some of the most relevant applications for a Warehouse Clerk Manager mobile persona that can be used as a reference to tailor content based on the end-user needs:

For more information about the SAP Mobile Start app, check out the SAP Mobile Experience community page and the ebook.

Stay up to date with latest news and post your questions or feedback about SAP Mobile Start in the Q&A area. Start by visiting your SAP Mobile Experience community page and click “follow”. We’ll be publishing more informative blog posts.

Want to be notified? Check your #communications to ensure you have your notifications activated.
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