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Product and Topic Expert
Product and Topic Expert

Please feel free to update this document and share your findings and tips.

After you have updated UI_Add-on, please double check following points.

1. Double check the latest SP and mandatory notes.

2. Make sure that you have configured the launchpad

3. Clear metadata cache

4. Clear local browser cache

      This is very important.

5. Clear the server side caches

      SAP Fiori - Cache Management

6. Test without Custom Theme. Theme should be rebuilt.

     First, test launchpad without custom theme. You should see deep blue background color.


     If it works fine, rebuild your custom theme and test.

     Rebuilding Themes after Upgrades - User Interface Add-On for SAP NetWeaver - SAP Library

7. Synchronize chip cache

     Run the report /UI2/CHIP_SYNCHRONIZE_CACHE. Make sure there is no error in the table /UI2/CHIP_CHDR

     Run the report /UI2/DELETE_CACHE_AFTER_IMP.

      1942166 - Problems with CHIP-XML in Pagebuilder Service

8. If you still get "Unable to load groups" error, re-activate the OData services

     Fiori Launchpad Error: Failure - Unable to load groups Resolved!!!!

9. If 1-8 steps did not help, Check troubleshooting steps