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Product and Topic Expert
Product and Topic Expert
Hi SAP Community,

We are excited to share the newest features released in SAP Conversational AI as part of the August release!

Feature of the month #1 ️ Initialize Skill

Your chatbot development has never been so easy! The Initialize skill enables you to define some actions that are required to initialize a conversation with your chatbot. This skill is automatically executed at the beginning of the conversation and can be used to initialize the memory or the language of the conversation. This facilitates retrieval or transformation of context information only once instead of multiple times in various skills and eases customization of your chatbot behavior.

Watch the demo below or read our documentation to learn how to build this type of skill!

Feature of the month #2 ️ Initialize Conversations with User Language

In addition to the new Initialize skill, productivity has been enhanced by enabling chatbot developers to initialize the language of the bot conversation with the users' language settings. Now you can:

  • automatically determine users' language setting based on predefined heuristics

  • provide this information into the chatbot context for chatbots connected to the Web Client channel

Watch the demo below or read our documentation to learn more!

Custom Styling for Web Client

Adjust the SAP Conversational AI Web Client to your own look and feel! Define custom CSS styles with the Web Client channel configuration, choose colors of the desired theme and fine-tune elements such as font, borders, and margins.

Adaptative Responsive Design for Web Client

Ensure faster delivery and benefit from a better user experience by integrating the Web Client with a custom container on a Web page and accessing a channel on a standa... of the Web Client. It improves the adoption and enables better control interactions and customizations of the Web Client on the developer's page.

Web Application:

Single Page Application:

Better User Experience for Testing Tool

You can now intuitively access the testing tool from a single location by having the “Chat Preview” and “Expression Analysis” (old Test Console) windows in the same location! Remain in edit mode on the required tabs when building and creating intents or skills, without having to close or minimize the test-tool windows.
Test it now >

Manage Pending Requests for Organization

As an organization admin, you can better manage the pending requests for bot collaboration and transfer, the addition of members to the org, or the change of role for an org member! As an org admin with Read and write permission, you can:

  • see all pending requests for the addition of team members and change of role under the Members tab of the org

  • delete the pending request that has been sent to the bot developer or the org member

Manage Permissions >

Data Policy of Existing Bots

As stated in our previous communications, if you have not defined the Type of Data under Data Policy for all your existing bots, the Type of Data has been set as Sensitive Personal.
Define Data Policy >

Deprecation - Retrieval of OAuth Credentials

For security reasons, client certificate and client secret will be visible only once after generation. They will not be displayed subsequently. Please note the secret immediately after creating an OAuth Client. For the same reason, the endpoint that fetches the runtime OAuth token and status 200 for PUT method have been deprecated.


Deprecation - API Calls to Bot Connnector

As of November 2021 release, API calls to Bot Connector for bots created after February 2021 release will require OAuth tokens to be passed along with the bot tokens.


There is more!

New data center availability, new parameters, SAP API Business Hub…stay up-to-date with additional improvements by reading our changelog.

Get started with SAP Conversational AI