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Across the globe, challenges facing technology leaders in the healthcare industry are ongoing and growing – that is no secret. Whether it’s ensuring patient and employee data accuracy and accessibility, maintaining staff requirements needed to provide optimal patient support, or keeping employees engaged to deliver quality care, it’s a constant race with a finish line that moves further out with each passing day. Such was the challenge for The Brenda Strafford Foundation (BSF).

Established in 1975, BSF has been a champion of innovation, dedicated to advancing care, wellness, and social impact. The organization’s diverse and comprehensive range of services include aging care and senior living, community support, international healthcare and research and innovation.

BSF operates five long-term care and assisted living senior care communities in Calgary and Okotoks, Canada. With over 1000 residents and approximately 1500 staff, BSF delivers high-quality care and living services to seniors. To achieve a next level of operational excellence, BSF embarked on a transformation journey, streamlining scheduling, time management, and data processes.

Previously BSF was driven through legacy systems, processes, and technologies that require a major upgrade to meet its current and future ambitions.

Thanks to Grow with SAP, BSF will apply SAP S/4HANA Cloud, public edition, which will accelerate their business with the latest industry best practices and continuous innovation.

By adopting MakeShift People First Scheduling, an SAP partner solution, BSF will modernize its processes through a scheduling platform that optimizes its human resources, allowing staff to offer better care for residents and meet regulatory labor requirements.

“Transitioning to SAP and working with MakeShift means improving operational efficiencies,” says Karyn Golem, Vice President Corporate Services and Chief Financial Officer of The Brenda Strafford Foundation. “By investing in technology, we’re able to shift our focus to other priorities – like releasing administrative time to provide more person-centered care and services or supporting research and innovation that drives impact and supports our mission to optimize wellbeing and enrich lives.”

Technology Designed to Put People First

Manual data transfers between the Human Capital Management (HCM) and Enterprise Resource Planning (ERP) systems added to operational inefficiencies, which made it challenging for BSF to focus on their main goal: provide person-centered care. To address these challenges, BSF started their Grow journey with SAP and MakeShift.

MakeShift's People First Scheduling solution, which offers an intuitive and user-friendly scheduling tool, takes staff preferences and availability into account. The real-time scheduling updates will enable BSF to make prompt and well-informed decisions, ensuring optimized workforce management.

The advanced rules engine integrated within the solution handles the complexities of scheduling and time requirements, aligning with collective bargaining agreements and union laws. This rules engine will give BSF the ability to reach their goal: keep their staff engaged.

By integrating MakeShift with SAP Business Technology Platform (BTP), BSF can remove information silos, improve data integrity, and establish a strong foundation for future growth and success.

As BSF incorporates these new technologies, they anticipate even more improvements and enhancements. Simplified scheduling processes will speed up schedule creation and ensure proper personnel allocation, leading to reduced labor costs. With simplified time management, BSF can expect a reduction in payroll errors and more effective time tracking.

As the People First Scheduling solution prioritizes employee preferences and promotes a better work-life balance, employees are likely to experience improved satisfaction and engagement. This is also supported by the real-time reporting and analytics that contain important insights into scheduling patterns, staff performance, and operational metrics. Other implementations project that time creating schedules could be reduced by 55%, along with an 83% reduction in time filling open shifts.

BSF’s new approach will significantly enhance operations, ultimately providing exceptional healthcare and life enrichment services for their residents. Although they’re just beginning this process, the prospect of simplifying scheduling, improving employee experiences, and achieving cost savings holds great promise. BSF is now positioned to continue to advance their reputation as a leader in high-quality seniors’ care, embracing innovation to provide the best possible care for their cherished residents and dedicated staff.

If you want to learn more about the MakeShift solution, visit the SAP Store Page.