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Product and Topic Expert
Product and Topic Expert

Author of the blog: Patrick Dunne


Calling all SAP Partner Customer Engagement Executives (CEEs), Sales and Post Sales having a remit to manage customer engagement activities.

We just launched a new offering for you to ease your efforts. Check out our Masterclasses for Customer Engagement which are 30-60 minutes live sessions happening once a month, including time for Q&A. These classes are designed to help you understand key operational topics and processes of Customer Engagement practice in detail to ensure that your SAP customers are getting the most out of their investment in cloud solutions.

Interested? Find out what’s in store for you, and which monthly sessions are coming up, by accessing the dedicated page in the Partner Excellence learning room.


Coming up soon: our first masterclass

We are starting with our very first masterclass on November 30 providing a deep-dive session into the Partner Renewal Process. We will look at key milestones that need to be considered when managing customer renewals and share examples from SAP Experts. Sneak a peak into the agenda:


  • Delivering Your LACE Engagements | Recap & Overview​

  • Renewal Process | Considerations & Planning ​

  • Renewal Process | Prepare, Manage & Finalize ​

  • Renewal Process | SAP for Me ​

  • Renewal Process | Risk & Forecast Management ​


Davis, Daniel, Alonso, Ivan


  1. Morning Session: 08:00 AM to 08:30 AM CET

  2. Evening Session: 03:00 PM to 03:30 PM CET

Don’t miss out! We look forward to your participation.