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The World Health Organization estimates that there are one billion people in the world currently living with a disability. That translates to roughly one in seven of us who risk being left behind from participating in modern society if we do not design inclusive software experiences. From a business perspective, one in seven also means the stakes are too high to ignore the topic of inclusion.

According to the World Wide Web Consortium, businesses that make accessibility a priority in their strategy are more innovative, have greater market reach, and are more capable of increasing their brand value. Furthermore, meeting accessibility standards often means that businesses reduce associated legal risks that come with non-compliance, for example in the public sector.

The UN Convention on the Rights of Persons with Disabilities states that access to information technology is a basic human right. That places a special responsibility on enterprise software vendors, as their customers’ employees – with their diverse needs and preferences – must use the software. After all, barriers that inhibit a person from contributing their talents to their workplace impinge on corporate and social progress.

Our panel experts, Maricel Cabahug of SAP, Neil Milliken of Atos, and Debra Ruh of Ruh Global Communications, joined host Bonnie D. Graham to discuss how users with diverse needs and abilities are being served by current solutions and how technology advances in natural language processing and artificial intelligence may soon dramatically improve every user’s experience.

Sound interesting? Then listen to the replay of the show from February 26th, 2019 here:

You can also download the transcript of the entire show.