"Maps are essential", says author Mark Jennings, "Planning a journey without a map is like building a house without drawings". This analogy is equally true when it comes to planning and managing your IT solution.
That's why SAP introduced SAP Enterprise Support value maps, which provide clear guidance helping you to navigate intuitively through the support services, offerings and tools available in the SAP Enterprise Support portfolio. What's even better: in addition to the structured approach, you get access to SAP experts and your customer peers via social collaboration.
There are currently 9 SAP Enterprise Support value map topics available to you via the SAP Enterprise Support Academy to help you plan your IT Journey. (see list of available topics here).
Here's what customers who participated in our most recent SAP Enterprise Support value map pilots had to say:
95% agreed that they "gained additional skills to leverage SAP Solution Manager" using the value maps approach.
89% confirmed that the "content quality offered in the SAP Enterprise Support value maps was sufficient to meet my business challenges".
96% stated that "SAP Enterprise Support value maps helped to increase the transparency of the SAP Enterprise Support portfolio".
The three newest value map additions are SAP Solution Manager Readiness, Test Management and Analytics.
SAP Solution Manager Readiness
SAP Solution Manager is key when it comes to accessing all the available SAP support offerings. However, many businesses miss out on this opportunity because they are lacking the skills to install, configure or upgrade their Solution Manager. The SAP Enterprise Support value map for SAP Solution Manager Readiness addresses these challenges and is your personal roadmap, taking you step by step through the process, with experts to reach out to and guide you along the way. Learn more
Testing is essential in every aspect of IT. The SAP Enterprise Support value map for Test Management is for you, if your organization wishes to get overview information of test management topics, learn about the first step of test management (documenting your business processes), set-up a test workbench, run an analysis with the business process change analyzer and learn how to interpret the results. Learn more
SAP Analytics products transform data into information and help organizations make decisions about the way they run their business every day. The SAP Enterprise Support value map for Analytics is intended to help you get the most from your investment in these mission critical solutions. Whether it means proactive monitoring and diagnostic solutions that contribute to the overall stability, problem resolution, and performance or ensuring the solution is being utilized in the most effective way. This value map brings everything together and allows for collaboration with SAP experts and fellow customers. Learn more
Check out the 2015 Value Maps Roadmap which provides a clear overview of what is already available and what is coming soon.