That’s a pretty remarkable accomplishment for a company that The Wall Street Journal, described, “as recently as 2005 . . . was a little-known computer maker that sold only in China.”
But a lot has changed in the past 10 years or so – especially in Lenovo’s now worldwide supply chain.
These days, Lenovo has operations in 60 countries, customers around the planet, and it relies on a revamped supply chain driven by such thoroughly modern imperatives as sustainability, product security, real-time planning, and customer centricity.
Major Acquisitions Deliver Global Growth
Lenovo’s dramatic growth has made headlines.
In 2005, the company bought IBM’s personal computer business. Then, in 2014 came the acquisitions of both IBM’s Intel-based server business and Motorola Mobility.
And as a result of such bold moves, Lenovo has had to adapt to an increasingly global marketplace and a growing list of international standards and regulations.
As part of an integrated response to its full-scale globalization, Lenovo has established comprehensive sustainability programs across its broad supply chain. These initiatives address operations from internal manufacturing to packaging and logistics. Still other programs help Lenovo evaluate external suppliers on criteria such as employee working conditions, environmental footprint, and the use of environmentally preferred materials. In total, Lenovo reports that it uses more than 25 key indicators to measure vendor transparency, commitment, and performance.
“Working with trusted suppliers – as well as owning and running our own factories – promotes end-to-end security in Lenovo’s supply chain,” says Smith. “These controls help us ensure that products are built with components from known suppliers, guard against hijacking, and protect against compromised firmware updates once our products are deployed.”
Process Efficiency is Part of the Plan Too
Lenovo’s global supply chain strategy also employs solutions designed to optimize process efficiency. For example, Lenovo implemented the SAP Advanced Planning and Optimization component on the SAP HANA platform to help plan and execute supply chain processes for the newly acquired server business. Additionally, the company partnered with SAP to co-develop new applications that support supplier collaboration and help to perform cost forecasting calculations in near real-time.
“We've dramatically improved our supply chain performance,” says Smith, “reducing our planning time from 10 hours to 10 minutes.”
As Smith sees it, Lenovo has all the tools in place “to make our supply chain, not only the best PC and server supply chain in the world, but one of the best supply chains across all industries.”
Others obviously agree with Smith’s assessment.
Gartner named Lenovo among its top 25 supply chain companies for 2016. In particular, Gartner cites the high-tech company for the “disciplined approach” it took to integrate its supply chain in the wake of recent acquisitions.
Gartner also notes that Lenovo’s supply chain team ran specific programs to enhance customer experience and operational excellence – like the creation of a customer social/digital platform for key global accounts that presents content tailored to each customer’s preference in terms of order status, new product information, and technical support information. Further, Gartner highlights the fact that Lenovo assigns a supply chain staff member as an executive sponsor for each major account.
A lot has changed since Lenovo was a little-known computer maker that sold only in China.