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As part of the SAP ONE Support Program, we’ve been working to streamline and simplify your digital experience with us. The preview version of what the new SAP Support Portal will look like next year launches today. In a previous blog we announced these coming changes, which can be found here.

You can visit the site here, but please read on to learn more.

We invite you to click around and become acclimated to the new look and feel. As we work to bring the final, complete experience, don’t be surprised when some of the links may take you back to the current SAP Support Portal.  With a new design, we continue to focus on the critical reasons customers and partners visit the SAP Support Portal: search, which is front and center on the homepage, as well as important support related tasks such as reporting incidents, managing incidents, downloading software, maintaining systems, administering users, and more.

Mobile optimization is a key benefit to the new site. Mobile visitors will now be able to use the site regardless of the device they are using, so please preview this on your mobile devices as well as from your desktop.


During our design period we did testing with a number of customers, some of them SAP Mentors, to receive feedback on the new look and feel. Their comments included: “I definitely find it more simpleand Everything I do is right at my fingertipsWe’re excited to now hear feedback on the mobile and desktop experience from our entire customer base. When you’re ready to share your thoughts please use our survey, which is accessible here and from the homepage of the preview site.

The current SAP Support Portal will remain fully accessible throughout this preview period. Note that this redesign will not affect the SAP ONE Support Launchpad. Thank you.

Best Regards,
Bill Ahearn
SAP Support Portal Manager