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Update 2021-June-07: Fiori Apps Library approach added

Update 2021-June-14: What to do if the Service Implementation button isn't responding

You might face an issue with an OData service where you get stuck and want to open ticket as written in KBA 1296527 - How to create a support incident (contact SAP Product Support) - SAP ONE Support Launchpad

At one point you have decide where to open the case. There are two general approaches:

  1. Open it for the SAP Gateway Framework (component: OPU-GW-COR)

  2. Open it for the particular service component.

This Blog is intended to show how to find the service component of the problematic service.

If you want to open it for the service these steps should be followed to find the right component:

  1. Open the Gateway Hub/ Fiori Front-end Server

  2. Call transaction /N/IWFND/MAINT_SERVICE (Service Catalog)

  3. Select the particular service, which you have a problem with

  4. Click on the Service Implementation button in bottom right corner.

    • If there's no result of the clicking on that button I suggest to scroll down to the Fiori Apps Library approach, because that'll be possibly faster, than finding the out the cause here. One possible reason for the pop-up not coming up would be that unlike the screenshot below the assigned System Alias isn't LOCAL (RFC NONE), but it's pointing to a backend system, where your user doesn't have access to do checks.

  5. Double click on the Data Provider Class

  6. Click on the "Display object list" button

  7. In the left hand side a new pane came up. Right click on the class name, choose Display, and Classification:

  8. See the Application Component column for the component that you should use for ticket creation. It's also suggested to check the Software Component column and mention its version in the ticket. Note: the service chosen here is a test service created by the Gateway Framework's development team, hence the components.

Another approach would be to use the Fiori Apps Library:

  1. Go to Fiori Apps Library

  2. Click on All apps

  3. Paste the OData service in the search field and search (example: APS_EXT_CCV_SRV)

  4. Click the relevant app, choose Implementation Information tab, then Support section

  5. See the Application Component listed

You might not find your service in the Fiori Apps Library, in this case use the first approach.

Technically this is the component responsible for the app not for the OData service, but it's often the same component.

Note, that with this approach you can find the relevant Software Component under the Configuration section's OData Service(s) sub-section.