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During the work with Web Intelligence reports you can face with different Font related issues.

Font related issues can be different:

  • Font doesn’t appear in the report
  • Question mark, or squares instead of letters
  • Font install/export issues in Web Intelligence
  • missing UTF-8/NLS_LANG variable due to the character encoding issue

What should you check?

1.     Check if you have any problems with another font types. (e.g. Arial Unicode MS)

2.     Re-Install the affected font on Server and Client machine

  • Download the font from internet.
    Somtimes you can find fonts with different versions as well, use the latest if possible.
  • Open ’Control panel → Fonts’
  • Copy the downloaded font into the ’Fonts’ folder

3.     Make sure, that you’ve modified the fontalias.xml on Server and Client:

  • Path for client: <SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win32_x86\fonts
  • Path for server: <SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\fonts

Example entry in fontalias.xml file in case of the Code 128 barcode font:

For PDF exporting the i18n.xml file needs to be edited, see example:

The i18n.xml file can be found under the following path on Client:

  • <SAP_BO_INSTALL FOLDER>\SAP BusinessObjects Enterprise XI 4.0\win32_x86\scripts\

Please always backup the files before editing, and restart Tomcat and SIA after you’re done.

4.     If the issue is environment specific:

  • Compare the font version
  • Check the registry entries for nls parameters
  • Compare the environment variables
  • For character encoding see the port the tomcat is running in the tomcat/conf/server.xml and make sure URIEncoding=”UTF-8” parameter is set.
  • copy a character into a free report cell from Word document, where font appears good

Helpful SAP KBAs:

How to become more professional?

See also:

  SAP KBA 1323216 - Where are the installation guides, what's new, fixed issues, deployment guides for...