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I have invested some time in getting certified in few of the professional certifications . Some ware due to Organisational standards and some are out of interest . When I look at all those certifications one thing comes to my mind is there a way all these Practices , Processes and Tools can be combined to achieve higher Organisational Goals and success . Would merging these approaches assist the organisation, its staff, and its end users all at the same time? In this article, I'll discuss my thoughts on the possibilities.


The metaphor of development teams tossing apps over a wall to the operations group for deployment is frequently used to demonstrate how development and operations function in silos. The DevOps movement began  in an attempt to break down these barriers between the development and operations teams. The DevOps movement is based on a culture of understanding the capabilities and restrictions of the other group (development or operations): "Delivering value to the business through software necessitates processes and coordination that frequently span multiple teams across complex systems, as well as developing and delivering software that is both quality and resilient."

Agile, Lean, and ITIL are all terms that have one thing in common: they make IT service desk collaboration, communication, and success easier.

While these frameworks and philosophies share some characteristics, it's crucial to grasp each term separately so that you can put them to use together.

What is Agile ?

The Agile methodology is a project management technique that emphasises constant collaboration and improvement by splitting the project into phases. Teams go through a planning, execution, and evaluation cycle.

What is Lean ?

Lean approach is a means of optimising your organisation's people, resources, effort, and energy towards delivering value for the customer. It is founded on two guiding principles: constant improvement and human dignity.

What is ITIL ?

The Information Technology Infrastructure Library is a collection of detailed practises for IT operations including IT service management and IT asset management that focus on aligning IT services with business demands.

Is it possible to combine these all ? What do we call the Methodology which combines techniques and principles of all these individual practices ?

We fundamentally understand Agile is used in Development environments and ITIL is for Operations . But when Development and Operations merge together to make a DevOps team the practices should also be merged for making sure none of these teams are working in silos and yielding maximum results as intended .

We can call it ITIL V4 introduced in 2019 . All of this sounds fantastic, but there is no room in your business for experimenting with approaches that may or may not work together for your specific aims. So, what's the catch?


  • Faster issue resolution

  • Improved productivity

  • A better overall customer experience

  • Reduction in wasted time and ultimately, money

  • Contentious improvement

These advantages appear to be fantastic, but how can you encourage your staff to adopt this mix of strategies? The following suggestions may be useful:

Consider these three ways in the context of a practical situation where these benefits can be realised. Assume you work in the financial business, such as a bank or a credit union, and your IT service desk is in charge of ensuring that customers can access their money and workers can do their tasks. That's a lot of strain! Consider that consumers are unable to access their online banking.

If our team is completely reliant on ITIL, they may be stymied while attempting to handle events through typical incident management techniques. However, by combining the Agile methodology, which encourages multiple people to work on the project with constant feedback loops, and Lean IT, which encourages the use of self-service and slimmed-down processes, you can expect the problem to be solved much more quickly and without wasting time or money looking for a solution. This means your consumers can access their funds, which improves their experience, and your personnel aren't scrambling to deal with dissatisfied customers and devise their own solutions.

There are many more such business use cases found across various organisations . Now the question is how to harness all these goldmine of benefits ?

We discussed how to put these ideas into action previously, but when employing various frameworks or ideologies, it's critical to create an organised structure to connect them all together. You can accomplish this by utilising an IT service management platform.

Thank you for taking time to read this article.