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Product and Topic Expert
Product and Topic Expert

Updated: February 2024

Integration remains a key pillar of SAP's vision and strategy to deliver integrated end-to-end business processes across SAP, partner, and third-party applications. SAP continues to update their Integration Strategy which provides SAP’s comprehensive overview of our integration plan in the cloud.

Integration for SAP focuses on the significant value customers achieve from holistic technology and business process integration, SAP to SAP, but also to third-party applications and in hybrid customer landscapes. SAP Business Technology Platform, including the SAP Integration Suite, provides all capabilities for process-, data-, user- and analytics-centric integrations, enabling out-of-the-box integration for SAP-to-SAP scenarios and more than 170 connectors for third-party applications. No other vendor can deliver this deep business process integration across the entire value chain which goes far beyond the solely technical integration approaches of our competitors.

Across all these areas support is available for customers through SAP Enterprise Support. We support customers with their productive integration scenarios, both cloud and on-premise. For a general health check and/or pre go-live check on your SAP Cloud Integration tenant, customers can book a SAP CQC Cloud Deployment Readiness for SAP Cloud Integration. The Continuous Quality Check Interface Management (CQC IFM) service helps customers by investigation and analysis of specific interfaces in production. The service helps to minimize potential risks during critical go-lives as well as during the operations phase of your solution and to increase technical stability, performance, throughput, and maintainability of your solution. This service is available for both specific cloud and on-premise interfaces. Please open an incident on component SV-BO-REQ or contact your SAP customer representative if you would like to book either service.

Furthermore, we want to highlight our successful SAP Integration Suite Black-belt Learning Program which allows customers gain a certification in SAP Integration topics. Here we see the value of the Integration Black-belt program. This has become the most popular Learning Program in the SAP Enterprise Support Value Map program and over 280 customers have obtained the digital badge certification. Through Value Maps, we also provide content for customers ramping up in integration through Learning Journeys. The learning journey SAP Integration Suite gives an update on the capabilities, strategy, roadmap, and guidance assets to get started with SAP Integration Suite. We have provided a learning journey on how to implement the different integration options to send data to/from SAP ERP HCM and SAP SuccessFactors.

For monitoring your Cloud integration scenarios, we have several offerings. To configure SAP Solution Manager to help monitor your cloud integration scenarios, we have updated this Expert Guided Implementation service “Integration Monitoring and Exception Management for Cloud and Hybrid landscapes” to provide detailed information on the configuration required in SAP Solution Manager. Also if you would like to learn about the integration monitoring functionality available to you through Cloud ALM including how to set this up, please see this SAP Cloud ALM: Onboarding Tutorial.

Note:  To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time sign up is required. A valid S-user is required to access the content on the SAP Learning Hub.

Thanks and Regards,
Robert Kelly
BTP Lead - SAP Enterprise Support