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This three-part blog series introduces SAP Signavio Process Insights’ new guide: Get Started with SAP Signavio Process Insights. In this series we will explore the content of the guide, which will hopefully make your first days and weeks with SAP Signavio Process Insights as easy as possible.

In the first part of our blog series, dianakveit outlined the purpose of the guide and described how your first day with SAP Signavio Process insights could look like. In the following blog post, we talked about potential use cases and the relevant stakeholders.

Having identified the colleagues involved and agreed on a guiding question for your analysis, you are ready to start the analysis in SAP Signavio Process Insights.

Step 1: Choose an entry point for your analysis

Depending on your use case, you can start your analysis based on any one of the 7 end-to-end processes included in SAP Signavio Process Insights, for example, Source to Pay and modular processes (for example, Invoice to Pay). Alternatively, you can choose the from 8 lines of business view and select specific value drivers you want to achieve (for example, Improve Days Payable Outstanding).

From there, you will be guided to the relevant process flows (for example, Sales billing document creation to FI-AR clearing), which will help you to get an overview of overall process performance. At first glance, you can also get an overview of the objects collected at process flow level, as well as the completion rate and average time to completion within the defined reference period. The number of process blockers identified can indicate where a closer look might be worthwhile.

In addition to the process flows, the associated process performance indicators can give you additional insights into aspects related to automation, exceptions, or backlog impacting your process efficiency and performance. Depending on your use case, you might want to concentrate on a particular category of performance indicator:

Looking at the sample use cases defined in this blog, starting an analysis could look like this:

Step 2: identify improvement potential

You have identified the relevant process flows and performance indicators for your analysis. As a next step, you want to understand the improvement potential along this process. SAP Signavio Process Insights provides immediate information on potentially critical parts of a process. Specifically, based on lead time information, process blockers, and the associated performance indicators, you can zoom in on problem areas. Comparing data across organizational units can help to identify where the issues are primarily occurring.

Looking at the sample use cases defined in this blog, identifying improvement potential could look like this:


You have identified improvement potential. However, to improve the process, you need a better understanding of the root causes for the issues you have identified. By applying filters to process flows and performance indicators, you can do a root cause analysis to understand your current challenges. For selected process flows, guided analysis shows how to approach such an analysis.

Looking at the sample use cases defined in this blog, doing a root cause analysis could look like this:


Having learnt about issues and their root causes along your processes, you might wonder how to address them and improve your processes moving forward. SAP Signavio Process Insights provides recommendations on improving the situation in your ERP system, including concrete instructions. Additionally, it evaluates relevant SAP innovations that could help you to further improve processes in the future, for example, automation capabilities or new product capabilities coming with SAP S/4HANA.

For this, we recommend involving the affected departments to get their buy-in and support to perform these changes.

Some measures might be quick wins that can be realized with low effort, for example, setting deliveries to complete or adding bank details to supplier master data. However, others might require significant process changes. As change within an organization might meet resistance, the sponsor can play an important role in getting the teams involved to commit to these changes. In case of larger transformations, organizational change management might be required to implement process improvements throughout the organization.

From the sample use cases defined in this blog, developing improvement measures could look like this:

We encourage you to apply these analytical steps to your specific use case. Which issues and root causes did you identify throughout your analysis? Which improvement measures can be defined based on your findings? Who is required to realize them?

After finalizing your first analysis, you might wonder what's the next step to take.

In order to achieve sustainable process improvements, it has proven crucial to continuously monitor process performance, track progress, and proactively take measures if required.

Additionally, you could of course extend your area of analysis and target further process improvements in other areas. 

The following use case examples might provide some inspiration:

The journey doesn't need to stop here.

SAP Signavio Process Insights is the fastest way to start transforming and innovating processes within your company. It's the perfect springboard to achieving process excellence and running successful enterprise transformation projects.

So why not keep going?

Take advantage of the SAP Signavio Transformation Suite to dive even deeper into the  process findings discovered by your analysis using SAP Signavio Process Insights.

Our broad suite offering helps you to speed up your time to insights and to adapt, supporting you in your end-to-end business transformation.

Check out our website for more information about the SAP Signavio Transformation Suite.

Further information

We hope you enjoyed our blog series and it has helped you in getting started with SAP Signavio Process Insights. For more information, please refer to the following sources:

  • Use the Reference Guide for Business Content in SAP Signavio Process Insights for detailed information about all available process flows and performance indicators. You can access this guide directly within the SAP Signavio Process Insights application.

  • Use the SAP Signavio Process Insights Application Help to get instructions on how to work with SAP Signavio Process Insights, or open the help directly in the application.

  • Find more enablement material and community support in the Onboarding Resource Center.

  • Register for our SAP Signavio Community and read our blog post on frequently asked questions.

  • For non-technical questions reach out to and for technical questions open a ticket in the ONE Support Launchpad.

  • Explore SAP’s free learning content on SAP Signavio solutions. Check out even more role-based learning resources and opportunities to get certified on the SAP Learning site.