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Remote Support Component Service Pack 3

With the release of service pack 3 the installation and configuration times are drastically reduced. This is the perfect opportunity to implement an SAP developed monitoring and analysis application for SAP BusinessObjects Enterprise which is provided free of charge for standard and enterprise support customers.  We have blogged previously about remote support component so if you are looking for more information, you can get it in a few places as reffered to below:


SAP Enterprise Support Academy

The SAP Enterprise Support Academy is a collaboration platform that promotes customer enablement for all operations. If you are looking for SAP Enterprise Support Services then the best place to look is here. Content is offered by SAP experts for experts within your organization. Below there are a number of learning opportunities offered by the academy:

  • A guided self service that can be run at anytime and at whatever pace you are comfortable. This is accomplished using your own landscape.
  • The latest webinar’s that have information on various SAP products.
  • A number of best practices that enable those within your organization to leverage the SAP Enterprise Support Services during their daily tasks.
  • Expert Guided Implementations (EGI) provide direct access to an experienced SAP expert that will assist in the implementation of various products.

Expert Guided Implementation (EGI)

The expert guided implementation service to set up the SAP remote support component enables you to implement a monitoring system to better manage and analyze your SAP BusinessObjects Enterprise systems. Additionally, your monitoring landscape will be configured to send performance metrics to SAP which is required to automate the EarlyWatch Alert report service.  This EGI gives you the knowledge to adopt the monitoring platform to your individual requirements. The EGI delivery demonstrates the planning, setup, and registration steps required to successfully install SAP remote support component in your own landscape. The session also provides an introduction on how to use the SAP remote support component to perform root cause analysis and how to analyse the EarlyWatch Alert report to detect potential system outages.

When & Where?

This EGI is offered on a limited basis.  Details on how to get to the schedule and register are below. Keep in mind there are a limited number of seats available so if you are interested it is important to register early.

  • Americas Region CW20 (May 14th - 17th 2012) 
    • Start Time: 11-1pm EDT (3-5pm UTC)
    • Prerequisites: 
      • Willingness to execute the implementation during this week;
      • SAP BusinessObjects Enterprise XI 3.1 SP2 and future versions installed;
      • SAP BusinessObjects Enterprise system registered in SAP Service Marketplace (SMP) with a unique ID;
      • S-User in SAP Marketplace with authorizations to maintain the SAP BusinessObjects Enterprise System;
      • Dedicated Server for Remote Support Component (2-4 GB RAM, 2.0 GHz Pentium 4-class processor, 20-40 GB HDD.

For additional information about the Enterprise Support Acadamy follow this link.

To register for the SAP remote support component EGI in May click here.