If you are still experiencing the INS00140 Error after following the above guides, it be a conflict with third party software that uses the same .dll name for keycode decryption. Please follow these next steps:
Search the machine for all local instances of "Cryptocme2.dll" (to see what other software may be using it)
Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
Log on as Admin account
Run the installation again and it should pass the keycode check
Rename cryptocme2.old files back to cryptocme2.dll
For further assistance please review the support options listed next.
Is There a Support/Maintenance Program for Crystal Reports (Desktop Products)?
There is no maintenance or software assurance program, customers move to new versions by buying a discounted upgrade license. There is no phone-line support for Desktop products, they are supported via our free online forum. When a customer has a technical issue they can make use of these resources:
Please note an S-User ID and password will be required to access support. S-User IDs are only available with a valid Maintenance and Support Contact. If this has been lost or you did not purchase maintenance and support initially: please escalate with your vendor as they will need to be involved in order to achieve a proper resolution.
What is Available for a Customer Developing a Custom Application?
Crystal Report runtime is free for internal use, and as for what version you run, we strongly suggest using the latest version to ensure compatibility. Make sure your version of CR matches your version of Visual Studio or if the application is JAVA based use the version for Eclipse.
Firstly, open the program and go to the license manager (under the help menu)
You will see a portion of your license key, write down those first few digits.
Next, start the registry editor by going to the start menu and selecting "Run"
In the new open window, type in "regedit" and click "OK"
Once RegEdit is open:
Click on HKEY_LOCAL_MACHINE
hit Ctrl+F (find)
Enter the partial license you copied from the license manager and choose "find next"
Search will find the key
Are Crystal Reports backwards compatible?
.RPT files are only forwards compatible and not backwards compatible. Often a customer has a third party application that comes with pre-built reports and they are only compatible with a specific version, so it is important to confirm what version is needed. For this reason we continue to sell some older versions so customers can maintain the same version across their deployments as well.
If a customer needs to design reports, they need Crystal Reports. If they want to share/manage/view/automate through a central web application you would be looking for a larger BI Solution from SAP.
Currently we offer:
Crystal Reports 2016 (version 14.2.x)
Crystal Reports 2013 (version 14.1.x)
Crystal Reports 2011 (version 14.0.x)
Crystal Reports for Visual Studio or Eclipse (version 13.x)
Crystal Reports 2008 (version 12.x)
Crystal Reports XI R2 (version 11.5.x)
Crystal Reports versions prior to and including 10.x are no longer available.
Any previous full, non-OEM (embedded within another application) licenses qualifies for upgrade pricing. The only exception would be Crystal Reports Server XI Named User Licenses. Server XI Named User Licenses were available as part of a free promotion and so are excluded from upgrade pricing.