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Product and Topic Expert
Product and Topic Expert

With the rise of new and emerging technologies in artificial intelligence, extended reality, quantum computing, and distributed ledgers, just to name a few, maintaining the overall health of the systems running your business is of utter importance.

SAP's support backbone (also known as OSS) has served as a lifeline to understanding and optimizing customer IT systems. This central infrastructure provides vital reporting, tools, and insights needed to pinpoint and resolve technical issues as well as monitoring key performance indicators, managing support incidents, analyzing system data, and finding recommended solutions.

Have you heard?

While SAP's support backbone has been updated, the legacy infrastructure is being shut down. To keep your business systems connected from January 1, 2020 on, the following functions are to be updated immediately to ensure continuous SAP support.

  • SAP Solution Manager

  • Focused Run for SAP Solution Manager

  • SAP EarlyWatch Alert Workspace

  • Note Assistant (for SAP Notes)

  • ABAP systems with direct connectivity

SAP Enterprise Support Academy just released an always-on recording from our product expert for SAP Solution Manager and SAP Cloud ALM on what you need to know, and next steps to take.

Attention, before you can access the replay link below, a one-time registration in SAP Learning Hub, edition for SAP Enterprise Support, is required. A detailed step-by step guide to registration can be found here.


How to prepare before 2020 to ensure your systems stay connected to SAP (September update)

Impacting SAP Solution Manager and Focused Run

With SAP updating its support backbone, the evolution of support services can prove to be transformational for your business. Make the switch now to ensure continuous SAP support.