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Visitors to the SAP Support Portal will soon see an invitation to preview a new look and feel for the website. We’ll be releasing a ‘sneak peek' of approximately 40 pages in order to provide customers a glimpse of what the portal will look like in 2017.

The redesigned SAP Support Portal has two important benefits:

  • Firstly, it will provide a significantly improved mobile experience, allowing our customers to access the portal at any time, from desktop, phone or tablet.

  • Secondly, the user experience will align with other SAP websites that our customers visit, like the new SAP Community and

Customers have been involved with us during the design period of the new SAP Support Portal and have provided valuable direction and positive feedback such as: “I definitely find it more simpleand Everything I do is right at my fingertips”.

Please note that we’re only updating the content pages at '' – these changes will not affect the SAP ONE Support Launchpad or the associated applications. We’re also releasing the preview pages in parallel with the current portal, which will remain fully functional and accessible during this time.

During the preview period, we’ll offer an optional survey to solicit feedback from visitors. Stay tuned for the announcement that the preview is ready for viewing, and we look forward to hearing your feedback then.

Best Regards,

Bill Ahearn
SAP Support Portal Manager

-- update on Nov 1st --

I am happy to announce that the preview site of the SAP Support Portal went live on October 31st; when time allows please view the new blog that has been published.

We very much look forward to you continued feedback, which can be shared on the aforementioned blog or by using the survey that is posted at the top of the preview portal's Home page.