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SAP Analytics Cloud is one simple cloud solution for BI, Planning and Predictive. It connects people, information, and ideas to enable fast and confident decision making.

While configuring SAP Analytics Cloud to suit your business needs, if you have any questions such as how do I connect my data sources to SAP Analytics Cloud, how do I procure a test tenant to test my configuration before I deploy it to my productive tenant, how do I preview the upcoming product updates, where do I get information about product roadmap, what are the best practices regarding SAP Analytics Cloud for my industry, can I make use of available business content to jump start my implementation etc. then there are many resources available to you where these and such other questions are answered. The objective of this blog to provide you a single place where you can get directed to the right source for the answers. SAP Analytics Cloud releases customer updates once every quarter and you may see corresponding updates to this blog every quarter. The topics in this handbook are organized based on relevance and queries received from customers and partners.

1   Training and Enablement


There are many training resources available to a partner. These include webinars organized by SAP and ASUG, periodic product updates and training courses organized by SAP Education.

1.1  FREE OpenSAP Course for SAC Planning:


Free online course to learn about the planning capabilities of SAP Analytics Cloud. Topics will include advanced planning, managing the planning process, predictive planning, and building custom planning applications. The course also includes hands-on exercises to help you get practical experience with SAP Analytics Cloud. You can access this course at: Planning with SAP Analytics Cloud | openSAP

1.2   Webinars, blogs, video tutorials:



1.3    New features in the Product:



1.4   Predictive Planning capabilities:


You can learn about the new Predictive Planning capabilities in SAP Analytics Cloud at:  https://blogs.sap.com/2020/07/02/hands-on-tutorial-predictive-planning/

1.5   SAP Education:



1.6  PartnerEdge Resources:



 

2  Support for SAC Planning


If you need additional support for SAP Analytics Cloud for Planning, you can post your questions to the SAP Analytics Cloud community or chat with an SAP Support Expert or report an incident.

2.1  SAP Analytics Cloud Community


You can post your question and see the already answered questions at SAP analytics Cloud Community at: https://www.sap.com/community/tag.html?id=819703369010316911100650199149950

2.2  Chat with SAP Support Expert


You can chat with SAP Product Expert at: https://launchpad.support.sap.com/#/expertchat/entry

2.3  Report an incident


You can report an incident at: https://support.sap.com/en/index.html

2.4  Escalate an incident


You can escalate an incident by calling our customer interaction center at (800) 677-7271. The items that you should have ready when you call include: ticket number, reason for escalation, dollar impact and point of contact for escalation.

 

3  Best Practices and How-to Guides


There are many resources available regarding the best practices and how-to guides for SAP analytics Cloud

3.1  Best practices for SAP Analytics Cloud



3.2  How-to guides and detailed documentation


Below are the resources available to get guided playlists of various features of SAP Analytics Cloud, training videos and detailed documentation


4  Data Integration


SAP Analytics Cloud can connect to data sources with two types of connections. One is Live Data connection where the data can be accessed real time without any physical data transfer and without data leaving the customer’s firewall. The other type of data connection is import data connection which can be used to acquire data into SAP Analytics Cloud.

At present SAP Analytics Cloud requires data to be acquired for planning purposes; however, data that is needed for analytics purposes only can be accessed with live data connection. Furthermore, you can create blended analytics on data from live and import data connections. You can get more information about live and import data connections to various data sources including the necessary pre-requisites for data connections at:  https://help.sap.com/viewer/2d7115b0e0aa4f78bfd9c06fdc1fe4f6/release/en-US.

5  Demo Scripts and Planning Scenarios



6  Search known issues and limitations


You can refer to the following for the known limitations in features of SAP analytics Cloud and data connections:

7  Enhancement Requests


You can submit enhancement requests or requests for new features at: https://www.sap.com/about/customer-involvement/influence-adopt.html

8  Roadmaps, What’s New, Release Schedule



 

9  Business Content (SAP and Partner)



  • Business content for SAP Analytics Cloud includes content developed by SAP as well as by partners. Business content developed by SAP is aimed at providing a jump start to your SAP analytics Cloud implementation. It can be activated from within the product itself by navigating from the main menu to Browse-Files-Content Library-Business Content. You should import the content to your tenant, make a copy of it and configure it to suit your requirements. The information about the SAP developed business content can be accessed at: https://help.sap.com/viewer/42093f14b43c485fbe3adbbe81eff6c8/release/en-US

  • As a partner, you can develop, publish and sell content for SAP Analytics Cloud. The information about how to publish and sell your app on SAP App Center: https://www.sap.com/partner/find/extend.html


 

10  Tenants (Trial, Test and Preview)


A trial tenant is not the same as a test or a preview tenant. Trial tenants are the tenants that you can have for a limited time for trying out SAP Analytics Cloud. A test tenant is a tenant that a customer can  choose to have in addition to the production tenant to test new configuration before deploying the same on the productive tenant. Preview tenants are the tenants which a customer can have to preview the upcoming product updates. You can opt to upgrade a test tenant to a preview tenant. The following links give the necessary information about test tenants, preview tenants and upgrading the test tenants to preview tenants.

 

11  MOVE PLANNING


Our Planning and Analytics Strategy is well positioned to the current trends we are seeing in the market. To ensure that our customers get the benefits of these innovations, and to also improve our overall development operations, we need our customers to be running on the SAC platform. ​Today we have around 5,100 customers that use BPC. The objective of Move Planning program is to move these customers quickly and smoothly to SAC for their planning requirements. This move between planning systems may require a hybrid scenario initially, as customers work to adjust their planning processes. ​The following resources are available for the BPC customers to extend their planning to SAC:

 

12  Extended Planning and Analytics


Extended planning and analysis (xP&A) helps you bring your people and plans together to increase agility and performance, no matter what events unfold. We support xP&A with smooth integration between your plans and SAP applications.
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