Upgrading to Solution Manager 7.1 IT Service Management – the Functional Side

[TammyPowlas]

After finishing this upgrade, I wanted to share my experiences more from a functional side and less from a Basis / admin side.

Prior to the 7.1 upgrade, we were on Solution Manager 7.0 Ehp1 using Service Desk.  Things have changed greatly with the move to 7.1, as now the Service Desk is called IT Service Management.  Note this is SP05 of 7.1.

Here is a table of changes you will need to make (post SOLMAN_SETUP) when upgrading, along with links of documents I created.

Item	Solution Manager 7.0 Ehp1	Solution Manager 7.1 SP05
Support Team Determination	PFAC	BRF Plus
Time Recording	Service Desk Time Recording	IT Service Management Time Recording
Time Recording Reporting	Program AI_SDK_SUGEN_REPORT	BW Time Recording
Incident Monitoring/Reporting	Transaction CRM_DNO_MONITOR	Monitor via the Web Client UI
BW Set up	Solution Manager Service Desk Reporting	Steps are embedded in SOLMAN_SETUP
Security/Authorizations		Security Wiki

The other item we did was to create defaults in transaction NOTIF_CREATE to create incidents inside the SAP Gui and not inside CRM – see http://scn.sap.com/docs/DOC-30343

What issues did we run into? First, BW didn’t capture all the incidents.  After consulting with SAP, I learned that SOLMAN_SETUP in basic configuration was not completely right.  I re-executed that in SOLMAN_SETUP and now it is working.

BW in SP05 doesn’t seem to activate technical content all the way.  Please see Note 0001716955 TWB BI Reporting: Incident Management setup is incorrect.  Not all CRM services were activated after SOLMAN_SETUP – there is another note for that as well. 

Best of luck in your Solution Manager upgrade.  Overall 7.1 has a nicer interface than 7.0 and I am glad to see time recording is now a part of standard content in 7.1.  Plus it gave me hands on experience with BRF Plus.

Learn more about Solution Manager at these upcoming events:

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