The Support Log Assistant is a new service/tool that allows users to automatically analyze their support-related files directly from within their browser. This leverages the knowledge of SAP Product Support experts and connects known issues that are found within log, trace and other text-based files with solutions and troubleshooting steps.
This tool analyzes text files such as logs, configuration files or traces automatically. It then suggests solutions to known issues found in the files and highlights the important details.
The files are analyzed against a HANA database of known errors and issues found in the log files that can then be displayed in the tool to help solve issues.
If there is no solution found, please choose one of the other self-service options available or one of the options to contact SAP Support.
The links to these options are displayed on the Summary page after the scan is completed.
For best user experience, please use Chrome Browser.
Any text-based files can be analyzed by the Support Log Assistant
The following product areas currently have analysis available:
Enterprise Data Management (EDM)
Business Intelligence (BI)
Big Data Enterprise Information Management (EIM)
NW Platform and Technology
Which files are Eligible for Scan:
Tool identifies the files which have automatic scans available and are eligible for scan
Click below link for a list of filetypes that the tool can analyze currently