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SAP SAPPHIRENOW 2021: Innovation Stories and New Product Enhancements: As we are attending and witnessing the innovative ideas, solutions and successful customer case studies presented at the SAPPHIRE APAC this week, last week we saw some inspiring innovation stories at Americas and EMEA as well. I would like to summarize key products offering announcements and the technological themes that SAP see as the promising ones in the coming quarters.

CEO Christian Klein’s keynote session on “The Enterprise in the Age of Networks” rightly highlighted the challenges presented to the global companies around the world during the Covid-19 pandemic, which is the supply chain disruptions, leading to cascading effects onto other business functions as well. To respond to this challenge, SAP has created and launched the world’s largest business network with SAP Business Network, which will combine Ariba Network, SAP Logistics Business Network and SAP Asset Intelligence Network. Over 5.5 million organizations will benefit from being members of this connected community. To support this central announcement, SAP also announced new innovations designed to help companies modernize and digitalize their business processes to become intelligent enterprises.

SAP covered eight dedicated content tracks covering line of business and industry topics in the SAP SAPPHIRENOW 2021

SAP (at the Supply Chain Track) talked about resilient and sustainable supply chain and highlighted the important of synchronized planning and its execution through session under their supply chain track. John Wookey President of Intelligent Spend and Business Network at SAP said “SAP Business Network is really going to replace all the disconnectedness with a single open platform that brings together all your interaction points with trading partners. The business network will connect our existing procurement, logistics and asset networks in a unified collaborative: an intelligent network of networks, and when procurements connected not just at the surface, but to the depth of the data, your business can truly benefit from a network of intelligent enterprises”.

On the other hand, Sustainability is also the biggest agenda that SAP seems to focus on. Sustainability Portfolio includes the SAP Responsible Design and Production solution to ensure product designers can make sustainable choices from initial product concepts to production. Also, the SAP Product Footprint Management solution to track sustainability through a product lifecycle; and the SAP Sustainability Control Tower solution to provide end-to-end visibility.

New capabilities in SAP Intelligent Robotic Process Automation (part of SAP Business Technology Platform) are announced (IT Content Track), this emphasizes the trends of Hyperautomation that we have been seeing around this year. As an example, Zuellig Pharma was faced with a massive increase in manual sales orders when the pandemic hit. So, they started using chatbots and SAP intelligent RPA to increase the sales order processing volume by a factor of 30 times of its previous level.

SAP is also expanding its low-code/no-code offering at SAP Intelligent RPA Automation services can now capture and automate UI and integrate with SAP Process Insights to identify high-impact automation opportunities. Julia White introduced a new product called SAP Upscale Commerce, a no-code solution to quickly tailor the user’s online shopping experience of customers across all channels, using AI to personalize that experience.

In general, we saw the theme of accelerating automation and Hyperautomation being highly emphasized.

Procurement track at SAPPHIRE NOW featured sessions and presentations exploring how SAP helps users align every spend decision to business strategy in today’s networked economy. Customers like Kohler, Vodafone, Gilead Sciences, Richemont International SA, Georg Fisher, Natura &Co, and XPO Logistics shared their experience and best practices.

As part of the business process intelligence (BPI) portfolio, the SAP Process Insights solution enables organizations to improve their real-world business processes. EY, Deloitte and Infosys are the initial strategic partners working with the BPI portfolio from SAP to help organizations transform and migrate their ERP system to SAP S/4HANA with a quicker time to value. The partnership includes the SAP Process Insights solution, as well as the process analytics, design, and optimization capabilities of Signavio, which SAP acquired in March 2021.

A snapshot of the thematic innovation discussed at the SAP SAPPHIRENOW 2021:

RISE with SAP: SAP announced the RISE with SAP transformation packages for specific industries. After the successful introduction of the RISE with SAP offering in January, the RISE with SAP packages for specific industries provides business transformation as a service with five initial industry-tailored cloud solutions for retail, consumer products, automotive, utilities and industrial machinery and components.

As an extension to capabilities of industry cloud, a program has been set up to accelerate delivery across all industries. Each industry has services ready for consumption today, with more than 10 new ones announced for release this year in the front-runner industries alone. The first solution revenue growth management, the SAP Intelligent Trade Claims Management solution, is already available. It offers artificial intelligence (AI)-based matching and settlement of trade claims to promotions. In the second half of 2021, SAP will be launching the beta versions of a revenue growth optimization solution and an outlet management and execution solution, which they are co-innovating with several leading CPG companies.

Application Lifecycle Management has also been included in RISE with SAP, through SAP Enterprise Support, cloud editions. All customers with SAP Enterprise Support, cloud editions can access the new cloud-based application lifecycle management (ALM) solution, SAP Cloud ALM.

RISE with SAP for Human Experience Management is a new offering to help organizations accelerate their people transformation while providing a solid foundation for ongoing digital transformation. By combining the RISE with SAP offering with HXM solutions, such as SAP SuccessFactors Employee Central, SAP Work Zone for HR, and SAP SuccessFactors Learning, organizations have the choice and flexibility to modernize their people strategy.

There are several innovations announced at the Intelligent Suite, SAP Mobile Start, SAP Maintenance Assistant, SAP Asset Manager New Release, SAP ONE Support, Automatic Translations for Product Support, Built-In Support is currently available for SAP S/4HANA Cloud. More solutions like the SAP Integrated Business Planning and SAP Cloud ALM solutions will be supported by Built-In Support over time.


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