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Some companies don't allow the end users have access to Sap Solution Manager,  in some cases when the end users don't have access to any SAP Environment to create a Ticket, I leave this "back door" open for them,

  1. Run transaction SICF --> External Aliases
    Screen Shot 2013-04-18 at 10.53.31 PM.png
  2. Create a New External Aliases
    Screen Shot 2013-04-18 at 10.53.46 PM.png
  3. Select External Alias "/ticket"  Screen Shot 2013-04-18 at 10.53.56 PM.png
  4. In Logon Data use "Alternative Logon Procedure" and fill with your special user ( My recomendation is create this user based on the standard user IM_CREAT_<SID> )
    Screen Shot 2013-04-18 at 10.54.02 PM.png
  5. In the Triger Tab, select the path /default_host/sap/bc/webdynpro/sap/ags_work_incident_create_app
    Screen Shot 2013-04-19 at 12.18.39 AM.png
  6. now you can open http://hostname.domain:8000/ticket1.png
  7. If you right click over the elements you have the option to hide the field that you dont want to use.2.png3.png


You can predefine some parameter of the form using url strings(Remember, the first parameter is "?" and then is always"&'"

Some of the parameters are:

ttypeTransaction Type
sap-clientSap Client
uidReporter username
zr3instnoInstalation number
zsysidSystem ID

Check the note  Note 1356751 - Workcenters URL Parameters of Incident Create for more parameters.



Remember 1:

If you add &sap-config-mode=X at the end, you can enter in Config mode

Remember 2:

Solution Manager will be list, all the systems available for the Generic user that you define to create the Ticket (Example:AU_TICKET),  the way that you can control this list is adding the system in the "Identification TAB" in the BP of the generic user.

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