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Conversational AI is the buzz word all around and the use cases are immense. Check out the wonderful blog  like Developing AI based Covid-19 Self assesment assistant using SAP Conversational AI by sudip.ghosh4   and Enabling the Return To Work initiative using SAP Conversational AI & Qualtrics by murali.shanmugham on the topic,if not already done.

I was reading this wonderful blog Custom code adaptation for SAP S/4HANA – FAQ  by olga.dolinskaja, just when the thought crossed my mind, why not have a CAI based FAQ Chatbot for this and made it available to user for any questions they have on custom code Adaptation... and that motivated me to build one.

I am not going to share , how to create a Chatbot , as there are many wonderful blogs available already for the same for e.g check this blog from paul-pinard

So, We built the FAQ bot , covering all the questions from Olga's blog and is ready to answer the user queries. The beauty is that we can monitor the user queries and can enhance the FAQ continuously based on the same.

And I are ready to test the Bot ...and it works wonderful as is shown in pic below... 🙂

Once, we have tested the bot in CAI, we are ready to integrate the same to any of the so many available connectors , be it Skype, MS teams, Webchat , Twitter, Telegram and so on.

I decided to , integrate it to the SAP Cloud platform Fiori Launchpad. To achieve the same, we need  to perform following steps .

  • Create a Webclient connector for the FAQ bot we already created.


  • Create a Fiori Launchpad plugin in SCP WebIde to integrate FAQ Chatbot using channel script and wow ...we can see the FAQ chatbot integrated in WebIde plugin testing


  • Next, we need to deploy it on the SAP Cloud Platform and create a plugin app and assign it to the catalog and catalog to the SCP user.

  • And with this,we are done with the Chatbot integration to the SCP launchpad and ready to use it.

Lets see a demo for the same.

In Part 2, we will see how to integrate this chatbot to the On-Premise Fiori Launchpad.

Till then stay Safe. Keep learning & Keep Sharing!!
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