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There is a new add-on SAP has launched for Solution Manager i.e. ST-ICC 100 and with this add-on, a new transaction type has been delivered Solution Manager Functional Gap Transaction or SMFG to collect business requirements.

Below is the availability on SMP.

This is an excellent improvement enabling us to identify and record Gaps during Project Business Blueprinting and then we can have more efficient project management

Below is the system screenshot for standard transaction type from SPRO

We can customize it as per our requirements and thus enable customer to get more insights in closing business gaps.

This will definitely improve the blueprinting process for any customer as it is also linked to incident transaction type or Web GUI.

In addition, this is integrated into IT Service Management Webclient tightly for processing SMFG or functional gap messages.

Further you can check below link for more documentation on ICC

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