Email Notification for Service Request Checklists

[shalinrogerb]

Introduction

The objective of this blog is to explain how to configure the notification for the checklists to be sent in email without any ABAP customisation.

Configuration

The report RSWUWFML2 is used to send the Work Items to User’s inbox via Email. Please schedule the report with the below variant setting. This variant setting will trigger the Email only once and only for New Work Items.



To customise the Subject and Body of the Email delivered, follow the below steps.

Navigate to SWDD and open the Workflow for Service Request checklists.

Workflow number = WS17200014



Select the step “000013 – Process Checklist Step” and click on the “Notifications Tab”. Select the Hyperlink “Text of Notification…”



Edit the “Work Item Text” field to your desired value. This will be the subject of the email sent as a notification for any Checklist.

The "&_WI_OBJECT_ID.ProcessId&"  will be the Service Request number picked dynamically for each Service Request.



In the Description tab of the same page, type the content that needs to be delivered in the Body of the Email.



Test the workflow.

Conclusion

By this configuration, we will be able to send Email notifications for the checklists without any dependency on Technical customisation and with our desired template as Email Header and Body. However, you can technically customise the workflow by introducing "Send Email" step  to add dynamic links to the service request and many additional features.