Create Incident using Guided Procedures in ZSOLMANPRO.

[wlacaze]

Actually I have some customer that are using ITSM and are really happy with the new Interface, but they say that are a lot of information when they create the Ticket or Service Request directly in ITSM and they lose focus.

I know that SAP provide a Step-by-step procedure when you are using the SOLMANREQU Business role, this blog explain you how activate this Guided procedures for your ZSOLMANPRO Business Role.

Requirement:

• Solman 7.1 Sp5

Procedure:

SPRO--> Customer Relationship Management --> UI Framework --> Business Role --> Define Business Role

Select ZSOLMANPRO and "Adjust Direct Link Groups"

Now Select "SM-CREATE" and "Adjust Direct Links"

Now you need to Select "SM-IM-CRG" and unselect "SM-IM-DC", this will show the Guided procedure for the creation of the Incident.

Do the same for SM-SRQ-CR to SM-SRQ-CRG for Service Request.

Now you will see the Guided procedure when you create the Incident from ITSM

Check more information about Business Roles in https://websmp109.sap-ag.de/~sapidb/011000358700000514722011E.PDF