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CBS — Conversational Business Summit 2021


Chatbots, Voice Assistants, Messenger and AI — conversational technologies are certainly becoming a more common way for people and businesses to engage with each other.

The recent Conversational Business study from digital marketing expert Prof. Dr. Peter Gentsch and Martin Sinner, investor and founder of idealo, highlights the growing importance of Conversational Business and the great potential in the area of digital interaction solutions.

  • Messengers represent dialog tools that will fill an important gap in the customer journey

  • 38% of the individuals participating in the study would like to communicate with companies via text message

  • A clear majority see high future relevance of the Conversational Business Trend, indicating that there is a clear development from a trend towards a standard.

  • More than 80% of the companies surveyed are planning on integrating chatbots in the area of customer service.

Please find the link to the full study here.

Curious about Messengers, Chatbots and Voice Assistants? Then it’s Time to Talk! Join our Conversational Business Summit (CBS) — the ultimate conference for Messengers, Chatbots and Voice Assistants.


Thursday, 30th September 2021 | 9 a.m. (CEST)


On site: Mindspace Eurotheum, Frankfurt am Main

Online: ZREALITY Sphere VR Event Space

What is CBS about?

We bring together the latest technology advancements as well as practical examples to apply Conversational Business to solve challenges in business and society.

More than 20 extraordinary speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.

Event host: Institute for Conversational Business

Visit the official CBS webpage

No matter if you’re an entrepreneur, work in marketing, sales or service — this event will help you boost your business and career!

Take this opportunity to gain valuable, beneficial insights into the world of Conversational Business and network with industry experts.

We look forward to welcoming you at CBS 2021!

Contact us:

Institute for Conversational Business

Prof. Dr. Peter Gentsch

Aalen University

Beethovenstr. 1

73430 Aalen


Instagram: @cbsummit2021

LinkedIn: Conversational Business Summit 2021

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