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Undelivered mail notification to Sender's Outlook from SOST

former_member681906
Discoverer
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I have come across a scenario where Sender receives a mail on his Outlook in case a mail is not delivered to recipient from SOST in PRD (SOST shows status as transmitted). I have been trying to replicate the same scenario in Quality environment but unable to receive notification to my Outlook in case mail is not delivered but status in SOST shows transmitted. Any idea if i need to maintain any setting or check anything.

jerryjanda
Community Manager
Community Manager
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Thank you for visiting SAP Community to get answers to your questions. Since you're asking a question here for the first time, I recommend that you familiarize yourself with https://community.sap.com/resources/questions-and-answers (if you haven't already), as it provides tips for preparing questions that draw responses from our members. For example, you can outline what steps you took to find answers (and why they weren't helpful). The more details you provide, the more likely it is that members will be able to assist you. You should also make sure you've applied the appropriate tags.

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Kind regards,

--Jerry

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former_member644293
Active Participant
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Anubhav,

Please check in the user master SU01 or SU1 that right email address is maintained. If no maintain the email address and try sending test mail from Quality environment.

BTW - hope you have maintained the right address area/domain.

Regards,

former_member681906
Discoverer
0 Kudos

Email address is maintained correctly.