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Unable to create dispute case from FEBA

Former Member
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Hi,

When trying to create dispute case from FEBA, the documents are going under customer disputed objects instead of Disputed Objects for residual items. Please look into the attached screen shot. I don't see such issue when creating a dispute case from FB03 or FBL5N.

Please advise..

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Answers (1)

Answers (1)

Former Member
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what is the default dispute case type assigned to the company code?

normally the default one will be used.

If one with customer disputed objects is assigned, you may need to implement a BAdI - to change the default dispute case type.

Former Member
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Hi Mark,

I'm using only one case type for the company code which is Z001. Hoe do I check whether this is customer disputed object case type ?

Thanks,

Sridhar

Former Member
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OK is that designed for Customer disputed objects?

Former Member
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No it is not for Customer Disputed Objects. If it is for customer disputed objects then I should have the same issue even when creating a dispute case from FB03 or FBL5N. Correct me if I'm wrong.