cancel
Showing results for 
Search instead for 
Did you mean: 

SAP Field Service Management - Reject Assignment

Dayanna
Explorer
0 Kudos

Hello,

I have a problem with the rejection of assignments and I would like to ask for help please. Once the technician rejects the activity, it remains rejected on the dispatching board, even if it is reassigned to another technician or if it is unassigned. Additionally, the technician can reject the activity at any step in the service workflow. I reviewed and followed the steps on the help portal for rejecting activities and I can't find my mistake.

SAP Help Portal:

FSM assignment status in my account:

Best Regards,

Dayanna.

View Entire Topic
VishnuPindi
Advisor
Advisor
0 Kudos

Hi Dayanna,

Regarding "Once the technician rejects the activity, it remains rejected on the dispatching board, even if it is reassigned to another technician or if it is unassigned" : We will check this internally and see if there is any scope for changing this behaviour

Regarding "Additionally, the technician can reject the activity at any step in the service workflow.": This can be avoided by setting up service workflow for example as below



Dayanna
Explorer
0 Kudos

Hi Vishnu,

Thank you for your help!

I configured the Service Workflow as you indicated and additionally I eliminated the 'Reject the assignment' action in Screen Configurations to avoid having two options on the mobile (Reject and Reject the assignment).

Best Regards,

Dayanna.