Lockbox payment without remittance

[Former Member]

Hello,

We have a situation where there is a Lockbox(BAI2) payment, but the customer has no open invoices.

How can the payment be applied to the customer's account anyway?

Thanks,

Rogelio

[former_member186576]

No invoice found. Payment status -Unprocessed.

[former_member619039]

Hi Rogelio

Below one of it might happen based on scenario

Customer Bank details exist in customer master data

• No open invoice (Invoice exist but in cleared status) - System would say " Item already cleared" and post total check amount as credit on customer account
• No Open invoice (invoice doesn't exist) - System would say "No open item found" and post total check amount as credit on customer account

Customer bank details DONOT exist in customer master data

• No Open invoice (Invoice exist but in cleared status) - System would say "Item already cleared" and post total check amount as credit on customer account
• No open invoice (Invoice doesn't exist) -System would say "Customer cannot be identified" and leave this item as "Unprocessed".

Thanks

Aleem