on 2022 Apr 11 7:50 PM
Does anyone know how I could retrieve the data of the person who planned the activity on the board, within the service call and this data can reach the C4C ticket, without having to enter ticket by ticket in the history (FSM)
Hi Alexandra,
If suggest to create a UDF field in the activity in FSM. Then create a business rule to populate this field. The rule should be triggered on ServiceAssignment object creation and should transfer the author (currentUser or createdBy) to the UDF field of the activity. Then map the UDF field to C4C field (some party role or KUT field) in CPI or in any other middleware you use.
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