cancel
Showing results for 
Search instead for 
Did you mean: 

Have the scheduler data in the service call. (Who did the planning)

S0022883867
Explorer
0 Kudos
390

Does anyone know how I could retrieve the data of the person who planned the activity on the board, within the service call and this data can reach the C4C ticket, without having to enter ticket by ticket in the history (FSM)

View Entire Topic
VishnAndr
Active Contributor
0 Kudos

Hi Alexandra,

If suggest to create a UDF field in the activity in FSM. Then create a business rule to populate this field. The rule should be triggered on ServiceAssignment object creation and should transfer the author (currentUser or createdBy) to the UDF field of the activity. Then map the UDF field to C4C field (some party role or KUT field) in CPI or in any other middleware you use.