FSM connector settings to achieve integration between FSM ,SAP Service cloud and S4 Hana on Premise

[pooja_navelkar]

Hello All,

We have requirement to connect SAP FSM with SAP Service Cloud and S4Hana On Premise system. SAP has provided standard integration packages for both integration, FSM- C4C and FSM-S4. But as per the standard integration documents , FSM connector is to be enabled and configured with different integration type and URL in both integration packages. For S4 integration-Integration type S4 OP,URL of S4 integration package iflow For C4C integration-Integration type C4C,URL of C4C integration package iflow In FSM for one company we can only setup one FSM connector with one integration type at a time.Do we need to create 2 different companies for this? How do we achieve this integration where we need to connect all 3 systems- FSM ,Service cloud and S4 using the iflows provided by SAP?

Thanks in Advance,

Pooja

[MA1]

Hi,

I’m facing the same case, but the point here is that, can we apply crowd service in such case? Also is there any update in 2024 Roadmap that can support this kind of integration?