FSM connector settings to achieve integration between FSM ,SAP Service cloud and S4 Hana on Premise

[pooja_navelkar]

Hello All,

We have requirement to connect SAP FSM with SAP Service Cloud and S4Hana On Premise system. SAP has provided standard integration packages for both integration, FSM- C4C and FSM-S4. But as per the standard integration documents , FSM connector is to be enabled and configured with different integration type and URL in both integration packages. For S4 integration-Integration type S4 OP,URL of S4 integration package iflow For C4C integration-Integration type C4C,URL of C4C integration package iflow In FSM for one company we can only setup one FSM connector with one integration type at a time.Do we need to create 2 different companies for this? How do we achieve this integration where we need to connect all 3 systems- FSM ,Service cloud and S4 using the iflows provided by SAP?

Thanks in Advance,

Pooja

[former_member732804]

Hi Maarten,

Currently we do not have any plans for FSM Connector to be connected both to S4 Service and SAP Service Cloud for the same FSM company. This configuration potentially creates a lot of issues that would need to be solved -> so this is not straightforward, e.g. how master data will be handled, which system will be the owner of the Service Order, which process should we follow (S4 Service or Service Cloud).

Right now for an FSM company you can only have one leading system/ERP. In already working scenario S4 - Service Cloud (C4C) - FSM, the FSM communicates directly with C4C for all tickets/service calls/confirmations. Service Cloud is synchronized with S4 to make sure S4 is also up to date (in regards to used material).

Best

Cezary

[MA1]

Hi,

I’m facing the same case, but the point here is that, can we apply crowd servicr in such case? Also is there any update in 2024 that can support this kind of integration?