FSM- BR-copy the value of a list field to a text field

[S0022883867]

Dear colleagues

I need to copy the value of a list field to a text field, the list field is in the SC and the text field is in the activity.

I did a BR,

But it copies the key, the ID that the list field has and not the description, I need to copy the value

When I did this logic, I did not pass any value, in the previous case, as I indicated, I passed the ID but not the value

[wendy_snyder]

Hi Ale,

Sorry for the late reply. Unfortunately, I don't have any alternative solutions for this integration issue at the moment. The flow of this scenario between C4C and Field Service Management (FSM) is not 100% clear to me. Would it be possible for you to open a ticket with our support explaining this integration scenario problem and you can ask for the support ticket to be assigned to me.

Kind Regards, Wendy