Down payments for Service Item Cat. Serv.(S4HANA Public Cloud)

[namdeo]

Hi

1. The client is using down payments(DB1) for item category group CBOR. So when the client created an order with the material having item category group CBOR. In Item Category column CB1 pop up & client changes the item category to DB1.

2.The client wants to give down payments for item category group SERV, however I am not to add DB1

In this case do we need to create new entry for OR/SERV/CB1 so that DB1 can be picked similarly to the print screen mentioned for CBOR.

Kindly Advice

[GeovanaLettnin]

Added SAP S/4HANA Cloud for Service, Please remove other tags.

[Fancy_Zou]

Hi,

I understand your concern regarding the implementation of the business target. In S/4HANA Cloud, most item category groups within the sales process include an item category that supports billing plans, such as down payments. Specifically, for service products with the item category group SERV, the appropriate item category for billing plans is CTAD. This is documented in the scope item 2ET - Sale of Services.

I hope this clarification addresses your concern.

Additionally, considering you mentioned the item category group SERV and sales order type OR, it seems you are referring to the sale of service products rather than (post-)service issues, which fall under a different domain within S/4HANA Cloud.

Best Regards,
Fancy