Distance calculation in FSM

[S0022883867]

Dear Colleagues; Does anyone know how to perform the BR to be able to calculate the distance in an activity considering the starting point of the technician to the customer's address

[loepers]

Hi Alexandra,

you can check SAMPLE rule "Notify customer with expected time of technician's arrival (ETA)". This rule shows how to use the Calculate Distance action. More detailed information can be found in FSM documentation https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_admin/calculate-distance.html.

Hope that helps.

Regards,

Stefanie