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Dispute Management: Correspondence not being triggered

brenton_ocallaghan
Active Participant
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Hi All,

We have setup Dispute management with correspondence to be triggered on certain statuses for example when the dispute is created (status new) we trigger a correspondence to an email address. This works fine in the development and QA system but when we moved the configuration to the production system it does not trigger the correspondence.

The configuration has been checked and it is the same as the Q and D box. When we check transaction SPPFP (Selection and processing of outputs) there is no correspondence trigger listed but there is in Q and D.

Is there something I am missing? Should the event not be triggered in the same way or is there any global configuration that has to be set to activate triggers in this way?

Thanks for any help,

Brenton.

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Answers (1)

Answers (1)

brenton_ocallaghan
Active Participant
0 Kudos

Hi All,

The answer to this problem - the communications method in the customer master was not maintained. So when the contact person was retrieved it was not sending the email because there was no communications method defined.

One of those - easy when you know how moments.

Thanks,

Brenton.