Dispute case ID no longer in cleared document visible

[former_member193516]

Hi,

we have voided a dispute case.

Now, when I go back into document display or through FBL5n I have no longer visibility of the case. How can that be?

The disputed FI document has been cleared. And the FI document is still visible as linked document in the case.

for reporting reasons and account overview I would need to see this.

What can I do?

Thanks + Regards

Hein

[Former Member]

Are you saying you disputed an item.

Then you voided it

Then the item was cleared

If that is the case I believe everything is fine.

You will always be able to see a voided dispute - you can use the status to remove it from reporting

By voiding the item - the AR data will no longer link back to the dispute. This allows the AR item to be disputed again.

Hope this helps