Automatic email sent to the customer informing them about the date for the next intervention

[aziz96]

Hello everyone,

I'am new on SAP FSM and i'am trying to learn the basics, so i had a task to create a business rule that allow to sent an automatic email to the customer informing them about the date for the next intervention with condition: as soon as activity is released, send the customer the date and time of technician's intervention.

could any one help me to to create business rule for this task?
thank you

[loepers]

Hi there,

I would recommend to checkout https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_admin/fsmevents.html

There is ActivityReleasedEvent mentioned that could be used.

In the documentation it says: “[...] we strongly recommend using business rules of type THREE with ActivityReleasedEvent in case you want to define a trigger based on releasing activities.”

With that trigger you probably do not need to care about a condition and can define any action you want.

Best regards,

Stefanie