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In my previous blog I spoke about the benefits as they pertained to the Order to Cash process. Now it's time to dive in to a little detail on how to configure certain functionality. 1st up is the integration with SAP Business Workflow...

First a couple of notes before we get started:

  • SAP Business Workflow is tightly integrated with SAP Event Management
  • Several scenarios come with pre-delivered content for creating workflows
  • Can deliver workflows to uers in several ways:
    • SAP Business Workplace
    • Universal Work List (UWL) / Portal

How does the process look?

SAP EM detects exception --> Launch workflow – Take action – “Do work” (OR Send alert - Notification) --> Update status – For reporting

What do we get out of it?

  • Visibility in SAP EM: Status available to all   <-- People see an issue is in play
  • Workflow: Real time notification with the right information to the right person with no wait time between issue detection and launching corrective action <-- An agent is correcting the issue

E.g. Purchase Order Acknowledgement  with Qty discrepancy: Create PO --> Create PO Acknowledgement for qty < PO --> SAP EM detects the discrepancy and launches corrective action with workflow

Development Steps - SAP ECC

The development steps needed are as follows:

  • STEP 1 - Create the Business Object Event in ECC (transaction SWO1)
    • BUS2012 (Purchase Order)
      • Event: ACK

  • STEP 2 - Create the workflow (transaction PFTC)
    • The BO event ‘ACK’ will trigger the workflow

Configuration Steps - SAP ECC

  • STEP 1 – Activate the SAP EM / workflow event linkage (transaction SWETYPV)
    • Generates the BO event that will ultimately launch the workflow

  • STEP 2 – Activate the BO event linkage (transaction SWETYPV)
    • Example shown below: Object BUS2012 event ACK launches the workflow WS90000001

Configuration Steps – SAP EM

  • STEP 1 – Create the Workflow Activity ID
    • Link BUS2012 (Purchase Order) and  BO Event: ACK
    • Link PO number as the Business Object Key
    • Create and Link the Ack qty as a parameter

  • STEP 2 – Update the Rule Set
    • Call activity WORKFLOW_START (connected to Activity ID created in STEP 1)

Seeing it in action

  • Task list below shows WORKFLOW_START activity was successfully started

  • SWEL shows the event trace with 2 entries. The 1st shows START_WORKFLOW event triggered which starts the 2nd event BUS2012 --> ACK which triggered workflow WS90000001 which appears in the agents workflow inbox (transaction SBWP)
    • Clicking the object in the workflow takes you to ME23N to view the PO

Simple to do and Very, Very powerful, ...

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