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/SAPSRM/OFFLINEAPPROVALSEND send incorrect format of the mail in blackberry

former_member598013
Active Contributor
0 Kudos

Hello Gurus-

We have got into one strange issue with the offline E Mail Notification to apporver.

My issue is when we execute the Program '/SAPSRM/OFFLINEAPPROVALSEND' to send an E-Mail Notification. Email sends successfully but when the user executes (Approve or Reject Button) in the Email through its MS Outlook it is working fine. Approve and Reject button is working asexpected.

BUT WHEN THE USER RECIEVE THE MAIL IN HIS BLACKBERRY AND TRY TO CLICK THE BUTTON APPROVE OR REJECT BUTTON. BLACKBURRY IS NOT WORKING AS EXPECTED. BECAUSE IN THE BLACKBERRY THE APPROVE OR REJECT BUTTONS ARE SEEING AS A TEXT LABEL NOT BUTTON.

Please Suggest me what needs to be done for this issue. We are using SRM 7.0

Thanks,

Chidanand

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masa_139
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

Blackberry does not support full HTML functions.

SAP consultiong has a consulting package for Blackberry offline approval.

https://service.sap.com/sap/support/notes/1166763

Regards,

Masa