Remittance Advice - DOC-46: Copy document failed.

[Samantha2]

Hi Expert,

When view the Remittance advice under History tab in Buyer account, there is DOC-46: Copy document failed with <Status text="Unauthorized" code="401">.

Attached here DOC-46: Copy document failed cXML file. Hope can advise.

Thanks.

[dencilpaul]

Hey Pek See,

Have the payments reached the supplier? This error usually occurs if the document is being routed to incorrect endpoint where copyrequest is not needed.

Check and see where the Payment Remittance documents are being routed to under "Configure Document Routing " for the appropriate system ID that is being used .

Something you can try is to have all the payment remittances transferred to a BLANK ENDPOINT so that there is no copy request that fails on the documents! See attached screenshots

This should hopefully address your issue and the remittance advice going forward will not fail. Give it a try .

Hope that Helps.

Thanks,
Dencil

[Samantha2]

Hi Dencil,

After the changes made as advice, the issue solved.

Thanks.

[dmirkad1]

@Samantha2 and dencilpaul,

[dmirkad1]

Hello, I am also facing the same issue but as dencilpaul adviced i dont see any option to keep the payment remittance routing blank we need to select at least one end point pls see attachment