EXTERNAL MAIL SETTINGS

[Former Member]

Hello All,

We are running on SRM 4.0 (Classic scenario).My query is that when my shopping cart is ordered and when it goes for approval,te same Work Item should also flow to the Manager's external email ID.

Can anyone please tell me what are the settings required to be done for this in the WF for SC Approval as well as the Mail Server?

Regards,

Disha.

[Former Member]

Disha-

External notification can be allowed either via scheduling report RSWUWFMLEC to run for your approval workflow task or you could turn on auto-forwarding via so16/so36 (I wouldn't suggest the second option).

Thus assuming you use the noted program to trigger email to the approver you will need to make certain you have the following items setup at a minimum:

1. Org Plan Attribute FORWARD_WI must be set as "X" for the user

2. The workitem/approval must be in ready status for action

3. The user profile must have an email address maintained

See the program documentation on all of the options for use of this report.

Regards-

b

[Former Member]

Hello Brian,

Thank you for the above information. It was very useful for me. I looked for marking it useful or rate it but couldn't find how to do that.

Could you please give some more information on FORWARD_WI ?

How to set this attribute as X for any user and what is the actual meaning of it? As we are talking about sending email notifications, how is the work item forwarding related to it?

Thanks in advance,

Bhakti.

[Former Member]

Bhakti

Post your question in a new thread.

You need to maintain attribute FORWARD_WI with value X in org setup.

PS : Reward points if helpful.I think you cannot assign points in this thread as it is owned by Disha. Thats why open new thread and people will contribute more.

Regards

Jagadish