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E-Learning Class - Terribly Slow Response Time

former_member238607
Participant
0 Kudos

Hi,

I'm trying to take BOW315 - Web Intelligence - Report Design I, which is an E-Learning class. Most of the pages have embedded Flash on them, and these pages are taking literally one to two minutes to load, usually for a video that runs for 30-seconds or less.

I've contacted SAP, and they say everything looks fine on their end. I've had our network and security admins looking into it, and they see nothing wrong on our end. We've tried numerous PCs / connections here, always with the same result. I've also tried running it from home and I have the same issue.

I'm running Windows 7 Enterprise 64-bit on a i5-3570 3.4GHz processor with 8GB ram. I'm using IE 11 and Flash 16.0.0.305 32-bit.

The System Capability Sniffer says I'm "accessing this page with a browser or system that meets most of the minimum specifications for this course. Continuing with this course is possible, however, you may experience poor performance or the inability to print certain reference materials." It does not specify anything about any issues. The only thing I can see is it says a 1536x864 screen resolution is required. I'm running 1920x1080. 1536 isn't even a choice on my pc.

SpeedTest.net is showing download speeds of 65 Mbps and upload speeds of 78 Mbps, so that should not be an issue.

Has anyone experienced similar issues, or have any suggestions on what I can try to resolve this? Thanks for your help!

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former_member51282
Active Participant
0 Kudos

Hi Jeff,

sorry to hear about your issues. Can you please clarify if you are accessing this e-learning course as an SAP Learning Hub subscriber or just the single course via training.sap.com?

I can then verify with the corresponding technical teams.

Thanks,

Arnold

former_member238607
Participant
0 Kudos

Hi Arnold,

I am taking this class as a single course via training sap.com. This is my first e-learning course (it is the first one our company has tried), all of my others have been virtual or class room.

Thanks,

Jeff

Former Member
0 Kudos

Hi Arnold,

Any insights from SAP on this?  I've had a ticket open for six weeks now and no joy.  The only fix SAP offered me was a refund on my course fees given that the e-learning site is essentially down with no resolution in sight.

Former Member
0 Kudos

Greetings,

This an annoying development, since 3 days ago I am trying to access the HA100E elearning course, a prerequisite for HA300 (which starts this monday) and it is impossibly slow, so taking the class is bound to take forever.

What can I do to solve this problem?